How to get help with phone call problems in Talk
Issues with inbound and outbound calls in voice for Talk. Content includes common error messages for calls, troubleshooting steps for common problems in Talk, integrations with other telephony systems, call restrictions, Talk Partner Edition, call workflows within Talk and Support, voicemail questions, and issues, and others.
- Why are phone calls not routing to agents?
- Can I send and receive MMS messages with Zendesk Text?
- Does Zendesk Talk offer Universal International Freephone Numbers (UIFN)?
- What Talk number is used to place outbound calls from tickets?
- Why can't I remove the phone number from a user profile?
- How do I troubleshoot a problem with greetings?
- Am I using Talk or Sell voice?
- How can I send an automatic text when customers call in?
- Why is the "Call this number" option grayed out when viewing a user profile?
- Does shutting down my computer set my Talk status to offline?
- How can I improve the quality of my calls?
- Can I enable Talk browser notifications for incoming calls?
- Error: Invalid account calling number
- Replies to proactive Texts are not being associated with the end user
- Can I change the outbound caller number?
- You need to have a Talk seat enabled to listen in on calls
- Why do I see the error message "Your browser has suspended your audio. Click here to re-enable"?
- Can I still receive calls forwarded to my phone even when I close my browser?
- Can I make outbound calls with my toll-free number?
- Why can't I place calls as an admin?
- Why do I get the error "There was an error processing your request. Please try again later." when trying to request a callback?
- How can I share example calls for troubleshooting a Talk issue?
- What are the accepted phone number formats for Talk?
- Why are some users not correctly identified when they call in?
- Why is the call console showing an unexpected country code?
- Why did I receive a voicemail when Voicemail is disabled on my account?
- How do I use the Twilio network test to troubleshoot Talk agent calls?
- Is it possible for an agent to call another agent?
- How do I take calls on a personal or desk phone?
- I'm unable to call a toll-free number
- Why are phone calls not routing to agents?
- Can I send and receive MMS messages with Zendesk Text?
- Does Zendesk Talk offer Universal International Freephone Numbers (UIFN)?
- What Talk number is used to place outbound calls from tickets?
- Why can't I remove the phone number from a user profile?
- How do I troubleshoot a problem with greetings?
- Am I using Talk or Sell voice?
- How can I send an automatic text when customers call in?
- Why is the "Call this number" option grayed out when viewing a user profile?
- Does shutting down my computer set my Talk status to offline?
- How can I improve the quality of my calls?
- Can I enable Talk browser notifications for incoming calls?
- Error: Invalid account calling number
- Replies to proactive Texts are not being associated with the end user
- Can I change the outbound caller number?
- You need to have a Talk seat enabled to listen in on calls
- Why do I see the error message "Your browser has suspended your audio. Click here to re-enable"?
- Can I still receive calls forwarded to my phone even when I close my browser?
- Can I make outbound calls with my toll-free number?
- Why can't I place calls as an admin?
- Why do I get the error "There was an error processing your request. Please try again later." when trying to request a callback?
- How can I share example calls for troubleshooting a Talk issue?
- What are the accepted phone number formats for Talk?
- Why are some users not correctly identified when they call in?
- Why is the call console showing an unexpected country code?
- Why did I receive a voicemail when Voicemail is disabled on my account?
- How do I use the Twilio network test to troubleshoot Talk agent calls?
- Is it possible for an agent to call another agent?
- How do I take calls on a personal or desk phone?
- I'm unable to call a toll-free number