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  1. Zendesk help
  2. Talk
  3. Advice and troubleshooting
  4. Using Talk and Text
  1. Zendesk help
  2. Talk
  3. Advice and troubleshooting
  4. Using Talk and Text

Using Talk and Text

Articles about using Zendesk Talk and Zendesk Text for agents

  • How can I send an automatic text when customers call in?
  • Why is the "Call this number" option grayed out when viewing a user profile?
  • Does shutting down my computer set my Talk status to offline?
  • What file types does Zendesk Talk recognize in MMS messages?
  • What is the minimum internet speed requirement for Zendesk Talk and Chat?
  • How can I improve the quality of my calls?
  • Can I enable Talk browser notifications for incoming calls?
  • What happens to calls outside of scheduled business hours?
  • Error: Invalid account calling number
  • Replies to proactive Texts are not being associated with the end user
  • How are calls routed to my agents in Talk?
  • Can I change the outbound caller number?
  • Why do I see "Recording not available" in my recordings?
  • Why do I see the error message "Your browser has suspended your audio. Click here to re-enable"?
  • Can I still receive calls forwarded to my phone even when I close my browser?
  • Can I make outbound calls with my toll-free number?
  • Why are some transferred calls left waiting indefinitely?
  • How do I remove the agent signature from proactive outbound SMS messages?
  • What are the accepted phone number formats for Talk?
  • Why are some users not correctly identified when they call in?
  • Why is the call console showing an unexpected country code?
  • Why did I receive a voicemail when Voicemail is disabled on my account?
  • Which codec does Zendesk Talk use?
  • How do I use the Twilio network test to troubleshoot Talk agent calls?
  • Is it possible for an agent to call another agent?
  • How do I take calls on a personal or desk phone?
  • I'm unable to call a toll-free number
  • How can I send an automatic text when customers call in?
  • Why is the "Call this number" option grayed out when viewing a user profile?
  • Does shutting down my computer set my Talk status to offline?
  • What file types does Zendesk Talk recognize in MMS messages?
  • What is the minimum internet speed requirement for Zendesk Talk and Chat?
  • How can I improve the quality of my calls?
  • Can I enable Talk browser notifications for incoming calls?
  • What happens to calls outside of scheduled business hours?
  • Error: Invalid account calling number
  • Replies to proactive Texts are not being associated with the end user
  • How are calls routed to my agents in Talk?
  • Can I change the outbound caller number?
  • Why do I see "Recording not available" in my recordings?
  • Why do I see the error message "Your browser has suspended your audio. Click here to re-enable"?
  • Can I still receive calls forwarded to my phone even when I close my browser?
  • Can I make outbound calls with my toll-free number?
  • Why are some transferred calls left waiting indefinitely?
  • How do I remove the agent signature from proactive outbound SMS messages?
  • What are the accepted phone number formats for Talk?
  • Why are some users not correctly identified when they call in?
  • Why is the call console showing an unexpected country code?
  • Why did I receive a voicemail when Voicemail is disabled on my account?
  • Which codec does Zendesk Talk use?
  • How do I use the Twilio network test to troubleshoot Talk agent calls?
  • Is it possible for an agent to call another agent?
  • How do I take calls on a personal or desk phone?
  • I'm unable to call a toll-free number
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