Using Talk and Text
Articles about using Zendesk Talk and Zendesk Text for agents
- What Talk number is used to place outbound calls from tickets?
- Why can't I remove the phone number from a user profile?
- How can I send an automatic text when customers call in?
- Why is the "Call this number" option grayed out when viewing a user profile?
- Does shutting down my computer set my Talk status to offline?
- What file types does Zendesk Talk recognize in MMS messages?
- What is the minimum internet speed requirement for Zendesk Talk and Chat?
- How can I improve the quality of my calls?
- Can I enable Talk browser notifications for incoming calls?
- What happens to calls outside of scheduled business hours?
- Error: Invalid account calling number
- Replies to proactive Texts are not being associated with the end user
- How are calls routed to my agents in Talk?
- Can I change the outbound caller number?
- Why do I see "Recording not available" in my recordings?
- Why do I see the error message "Your browser has suspended your audio. Click here to re-enable"?
- Can I still receive calls forwarded to my phone even when I close my browser?
- Can I make outbound calls with my toll-free number?
- Why are some transferred calls left waiting indefinitely?
- How do I remove the agent signature from proactive outbound SMS messages?
- What are the accepted phone number formats for Talk?
- Why are some users not correctly identified when they call in?
- Why is the call console showing an unexpected country code?
- Why did I receive a voicemail when Voicemail is disabled on my account?
- Which codec does Zendesk Talk use?
- How do I use the Twilio network test to troubleshoot Talk agent calls?
- Is it possible for an agent to call another agent?
- How do I take calls on a personal or desk phone?
- I'm unable to call a toll-free number
- What Talk number is used to place outbound calls from tickets?
- Why can't I remove the phone number from a user profile?
- How can I send an automatic text when customers call in?
- Why is the "Call this number" option grayed out when viewing a user profile?
- Does shutting down my computer set my Talk status to offline?
- What file types does Zendesk Talk recognize in MMS messages?
- What is the minimum internet speed requirement for Zendesk Talk and Chat?
- How can I improve the quality of my calls?
- Can I enable Talk browser notifications for incoming calls?
- What happens to calls outside of scheduled business hours?
- Error: Invalid account calling number
- Replies to proactive Texts are not being associated with the end user
- How are calls routed to my agents in Talk?
- Can I change the outbound caller number?
- Why do I see "Recording not available" in my recordings?
- Why do I see the error message "Your browser has suspended your audio. Click here to re-enable"?
- Can I still receive calls forwarded to my phone even when I close my browser?
- Can I make outbound calls with my toll-free number?
- Why are some transferred calls left waiting indefinitely?
- How do I remove the agent signature from proactive outbound SMS messages?
- What are the accepted phone number formats for Talk?
- Why are some users not correctly identified when they call in?
- Why is the call console showing an unexpected country code?
- Why did I receive a voicemail when Voicemail is disabled on my account?
- Which codec does Zendesk Talk use?
- How do I use the Twilio network test to troubleshoot Talk agent calls?
- Is it possible for an agent to call another agent?
- How do I take calls on a personal or desk phone?
- I'm unable to call a toll-free number