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  1. Zendesk help
  2. Bots and automation
  3. Bots and automation advice and troubleshooting
  1. Zendesk help
  2. Bots and automation
  3. Bots and automation advice and troubleshooting

Bots and automation advice and troubleshooting

Articles about Answer Bot management and utilization, general questions about Answer Bot functionality, and common issues that come up while using the bot.

  • When should I use Flow Builder and Support triggers in messaging?
  • I'm unable to access Flow Builder
  • Can I have an Answer Bot only widget?
  • Why are images broken in an article suggested by Answer Bot?
  • What happens when I run out of Answer Bot resolutions?
  • Why do I see tickets with the requester set to Unknown (Answer Bot)?
  • Which user is assigned to the ticket when it's solved through Answer Bot?
  • Can Answer Bot suggest Community posts?
  • What happens when an Answer Bot trial expires?
  • Can Flow Builder display articles from a non-public help center?
  • How can I change the name "Answer Bot" in the messaging Web Widget?
  • Why aren't all my custom fields appearing as options in Flow Builder?
  • Can I add a numeric field using Flow Builder?
  • When should I use Flow Builder and Support triggers in messaging?
  • I'm unable to access Flow Builder
  • Can I have an Answer Bot only widget?
  • Why are images broken in an article suggested by Answer Bot?
  • What happens when I run out of Answer Bot resolutions?
  • Why do I see tickets with the requester set to Unknown (Answer Bot)?
  • Which user is assigned to the ticket when it's solved through Answer Bot?
  • Can Answer Bot suggest Community posts?
  • What happens when an Answer Bot trial expires?
  • Can Flow Builder display articles from a non-public help center?
  • How can I change the name "Answer Bot" in the messaging Web Widget?
  • Why aren't all my custom fields appearing as options in Flow Builder?
  • Can I add a numeric field using Flow Builder?
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