Managing your knowledge base
Articles about managing Zendesk Guide features for admins
- In what language do my help center articles display to my customers?
- Can I edit article URLs?
- Can I restrict access to articles?
- Requesters are unable to mark tickets as solved in the Help Center
- What are the attachment limits in Help Center?
- Can I have just a Help Center?
- Why aren't categories and sections visible to customers?
- How can I export my Help Center content?
- What is the difference between labels and tags?
- How can I copy my content from one help center to another?
- Can I create articles under Help Center categories?
- Can I prevent my content from displaying multiple times in Recent activity?
- Can I add custom fields to my customer's view?
- How are promoted articles sorted on the home page of the Help Center?
- How can I update the default language of my Help Center or existing articles?
- How can I authenticate users from my website to the Help Center?
- What are the customer portal ticket statuses?
- Help Center is displaying random languages
- Invalid Authenticity Token error
- How can I completely hide the sign up button from my Help Center?
- Why are tickets missing from My Activities in the Help Center?
- Can I restrict chat support to a specific group of users on the Help Center?
- Do I need a Support license to create content in Guide?
- Error: The page you are looking for doesn't exist
- What does Follow mean in Guide or Gather?
- Guide agents are unable to edit or publish articles
- User segments missing users with the correct tags
- In what language do my help center articles display to my customers?
- Can I edit article URLs?
- Can I restrict access to articles?
- Requesters are unable to mark tickets as solved in the Help Center
- What are the attachment limits in Help Center?
- Can I have just a Help Center?
- Why aren't categories and sections visible to customers?
- How can I export my Help Center content?
- What is the difference between labels and tags?
- How can I copy my content from one help center to another?
- Can I create articles under Help Center categories?
- Can I prevent my content from displaying multiple times in Recent activity?
- Can I add custom fields to my customer's view?
- How are promoted articles sorted on the home page of the Help Center?
- How can I update the default language of my Help Center or existing articles?
- How can I authenticate users from my website to the Help Center?
- What are the customer portal ticket statuses?
- Help Center is displaying random languages
- Invalid Authenticity Token error
- How can I completely hide the sign up button from my Help Center?
- Why are tickets missing from My Activities in the Help Center?
- Can I restrict chat support to a specific group of users on the Help Center?
- Do I need a Support license to create content in Guide?
- Error: The page you are looking for doesn't exist
- What does Follow mean in Guide or Gather?
- Guide agents are unable to edit or publish articles
- User segments missing users with the correct tags