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  1. Zendesk help
  2. Guide
  3. Guide advice and troubleshooting
  4. How to manage the help center
  1. Zendesk help
  2. Guide
  3. Guide advice and troubleshooting
  4. How to manage the help center

How to manage the help center

  • Why are users redirected to https://yoursubdomain.zendesk.com instead of my host-mapped address?
  • How can I see a list of users who are following a section or an article in Guide?
  • How do my customers see their tickets if they're in multiple organizations?
  • Why are Integrations blocked from accessing my help center?
  • Users are prompted for CAPTCHA when using my help center
  • How do I update Help Center articles with the API?
  • Publishing and syncing copies of articles in Help Center with the API
  • In what language do my help center articles display to my customers?
  • Why aren't categories and sections visible to customers?
  • Why doesn't the CNAME record of my subdomain propagate with CloudFlare?
  • How can I export my help center content?
  • What is the difference between labels and tags?
  • How can I copy my content from one help center to another?
  • Can I create articles under Help Center categories?
  • Can I prevent my content from displaying multiple times in Recent activity?
  • How can I update the default language of my Help Center or existing articles?
  • Resolving DNS Errors with your Zendesk provisioned SSL
  • How can I authenticate users from my website to the Help Center?
  • How do I undo changes to my Help Center URL?
  • Help Center is displaying random languages
  • How to resolve the Forbidden Invalid authenticity token error message
  • I am seeing an error when trying to setup Zendesk Provisioned SSL
  • Why do I sometimes get incorrect SSL certificate details for my subdomain?
  • Can I restrict chat support to a specific group of users on the Help Center?
  • Do I need a Support license to create content in Guide?
  • Guide agents are unable to edit or publish articles
  • User segments missing users with the correct tags
  • Why are users redirected to https://yoursubdomain.zendesk.com instead of my host-mapped address?
  • How can I see a list of users who are following a section or an article in Guide?
  • How do my customers see their tickets if they're in multiple organizations?
  • Why are Integrations blocked from accessing my help center?
  • Users are prompted for CAPTCHA when using my help center
  • How do I update Help Center articles with the API?
  • Publishing and syncing copies of articles in Help Center with the API
  • In what language do my help center articles display to my customers?
  • Why aren't categories and sections visible to customers?
  • Why doesn't the CNAME record of my subdomain propagate with CloudFlare?
  • How can I export my help center content?
  • What is the difference between labels and tags?
  • How can I copy my content from one help center to another?
  • Can I create articles under Help Center categories?
  • Can I prevent my content from displaying multiple times in Recent activity?
  • How can I update the default language of my Help Center or existing articles?
  • Resolving DNS Errors with your Zendesk provisioned SSL
  • How can I authenticate users from my website to the Help Center?
  • How do I undo changes to my Help Center URL?
  • Help Center is displaying random languages
  • How to resolve the Forbidden Invalid authenticity token error message
  • I am seeing an error when trying to setup Zendesk Provisioned SSL
  • Why do I sometimes get incorrect SSL certificate details for my subdomain?
  • Can I restrict chat support to a specific group of users on the Help Center?
  • Do I need a Support license to create content in Guide?
  • Guide agents are unable to edit or publish articles
  • User segments missing users with the correct tags
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