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General questions about live chat
Questions about using and managing live chat. Content includes articles about live chat settings, expected behaviours for chat functionality, questions about chats in Agent Workspace, questions about subscription and licensing for live chat, questions about handling live channel volume as a managers, and other commonly asked questions.
What happens when my chat operating hours end and an agent still has an active chat?
Edited Apr 14, 2023
0 votes · 6 comments
0
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6
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How do I cancel my Zendesk Chat subscription?
Edited Jan 15, 2024
11 votes · 25 comments
11
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25
Comments
Can I integrate multiple Chat accounts into one Support account?
Edited Jan 19, 2024
2 votes · 1 comment
2
Votes
1
Comment
Can I have a Chat-only agent using Agent Workspace?
Edited Sep 16, 2024
2 votes · 3 comments
2
Votes
3
Comments
Do I need an agent seat to manage the admin settings of my Chat account?
Edited Jan 19, 2024
0 votes · 0 comments
0
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0
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Can I use live chat on my WordPress website?
Edited Jan 19, 2024
0 votes · 0 comments
0
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0
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Zendesk Chat asking for username and password
Edited Jan 19, 2024
6 votes · 1 comment
6
Votes
1
Comment
Can my agents have separate roles in Chat and Support?
Edited Nov 14, 2022
1 vote · 0 comments
1
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0
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Which agent is assigned a chat ticket when multiple agents helped on the same chat?
Edited Jan 19, 2024
0 votes · 0 comments
0
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0
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What is the agent experience with assigned and broadcast chat routing?
Edited Jul 11, 2024
1 vote · 0 comments
1
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0
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When is my live chat option available to my customers?
Edited May 10, 2023
0 votes · 4 comments
0
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4
Comments
Edited Jan 15, 2025
13 votes · 36 comments
13
Votes
36
Comments
Why does Chat update the assignee or group of an ended chat?
Edited Jan 19, 2024
9 votes · 3 comments
9
Votes
3
Comments
Where is my customer’s Chat visitor path located in the Zendesk Agent Workspace?
Edited Aug 02, 2024
1 vote · 3 comments
1
Vote
3
Comments
How does the Chat mobile app work?
Edited Jul 28, 2023
2 votes · 7 comments
2
Votes
7
Comments
Workflow: Set up a lunch schedule for Zendesk Chat
Edited Oct 14, 2024
8 votes · 9 comments
8
Votes
9
Comments
How can I send chat transcripts manually or automatically?
Edited May 21, 2024
2 votes · 14 comments
2
Votes
14
Comments
With the Zendesk Agent Workspace, is it possible to serve chats from the dashboard?
Edited Jan 19, 2024
0 votes · 0 comments
0
Votes
0
Comments
How does Google Translate work with Chat?
Edited Nov 22, 2023
8 votes · 5 comments
8
Votes
5
Comments
How can I answer chat requests after hours in the Agent Workspace?
Edited Jun 19, 2023
3 votes · 0 comments
3
Votes
0
Comments