{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
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  3. Advice and troubleshooting
  4. Live chat
  5. Chat widget
  1. Zendesk help
  2. Chat
  3. Advice and troubleshooting
  4. Live chat
  5. Chat widget

Chat widget

Articles about Zendesk Chat widget settings and customizations

  • Does Zendesk automatically translate the offline greeting message in the Chat widget?
  • Why am I getting an error "Couldn't load messages" when embedding the Web Widget script to Google sites?
  • Can I hide the department field on the pre-chat form?
  • Vertical and horizontal offset of the Zendesk Chat widget
  • Is it possible to have a message appear in a live chat when somebody clicks on the widget?
  • How do I let my customers choose who to chat with?
  • How can I hide the email transcript option in the chat menu?
  • Can I create a direct link to a live chat popout window instead of using the widget?
  • How do I manually install the Zendesk Chat widget in my Shopify store?
  • What's considered a good loading time for the Chat widget?
  • How can I stop a spam attack coming from the Chat widget?
  • How do I hide live chat on certain pages of my website, but keep it on others?
  • How to troubleshoot issues when only offline messages are received with the Chat widget
  • My widget disappears when my agents are offline
  • Why can’t I find the hide widget option on Chat?
  • Can I turn my chats into tickets when I am offline?
  • How to identify visitors in the Chat widget
  • Troubleshooting guide: Why is the widget not showing on my website?
  • Missing Chat widget settings
  • Can I configure the Web Widget (Classic) to present Chat on my webpage only when a specific department is online?
  • How do I make the widget open up directly to a live chat session when my customer loads my webpage?
  • Can I stop visitors who load the widget before operating hours end from being routed to offline departments?
  • Does Zendesk automatically translate the offline greeting message in the Chat widget?
  • Why am I getting an error "Couldn't load messages" when embedding the Web Widget script to Google sites?
  • Can I hide the department field on the pre-chat form?
  • Vertical and horizontal offset of the Zendesk Chat widget
  • Is it possible to have a message appear in a live chat when somebody clicks on the widget?
  • How do I let my customers choose who to chat with?
  • How can I hide the email transcript option in the chat menu?
  • Can I create a direct link to a live chat popout window instead of using the widget?
  • How do I manually install the Zendesk Chat widget in my Shopify store?
  • What's considered a good loading time for the Chat widget?
  • How can I stop a spam attack coming from the Chat widget?
  • How do I hide live chat on certain pages of my website, but keep it on others?
  • How to troubleshoot issues when only offline messages are received with the Chat widget
  • My widget disappears when my agents are offline
  • Why can’t I find the hide widget option on Chat?
  • Can I turn my chats into tickets when I am offline?
  • How to identify visitors in the Chat widget
  • Troubleshooting guide: Why is the widget not showing on my website?
  • Missing Chat widget settings
  • Can I configure the Web Widget (Classic) to present Chat on my webpage only when a specific department is online?
  • How do I make the widget open up directly to a live chat session when my customer loads my webpage?
  • Can I stop visitors who load the widget before operating hours end from being routed to offline departments?
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