Using legacy AI agent functionality

About bot builder (Legacy)

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This article describ...

Edited May 07, 2025

5 votes  ·  119 comments

5

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119

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AI agents template library (Legacy)

This article describes functionality available only to customers who had a drafted or published AI agent as of Febru...

Edited Feb 12, 2025

1 vote  ·  3 comments

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3

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Understanding the step types for AI agent answers (Legacy)

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This article descri...

Edited May 07, 2025

4 votes  ·  118 comments

4

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118

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Understanding branching conditions (Legacy)

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Edited May 07, 2025

2 votes  ·  22 comments

2

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22

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Creating answers for common customer questions in AI agents for messaging (Legacy)

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support wit...

Edited May 13, 2025

2 votes  ·  71 comments

2

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71

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Setting the standard responses for an AI agent for messaging (Legacy)

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This function...

Edited May 13, 2025

0 votes  ·  1 comment

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1

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Editing answers for an AI agent for messaging (Legacy)

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This article descri...

Edited May 07, 2025

0 votes  ·  0 comments

0

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Managing answers in an AI agent for messaging (Legacy)

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Edited May 07, 2025

0 votes  ·  0 comments

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Using variables to personalize AI agent answers (Legacy)

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This article describ...

Edited May 07, 2025

0 votes  ·  14 comments

0

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14

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Adding rich content to answers in bot builder (Legacy)

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Edited May 07, 2025

0 votes  ·  15 comments

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15

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Using authentication metadata in an AI agent answer (Legacy)

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This article describ...

Edited May 07, 2025

0 votes  ·  8 comments

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8

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Suggesting restricted help center articles in an AI agent answer (Legacy)

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Edited May 07, 2025

0 votes  ·  2 comments

0

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2

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Viewing and managing intents for your AI agent for messaging (Legacy)

What's my plan? Suite Professional, Enterprise, or Enterprise Plus This article describes ...

Edited Mar 26, 2025

0 votes  ·  0 comments

0

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0

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Reviewing and assigning intents for common questions without AI agent answers (Legacy)

What's my plan? Suite Professional, Enterprise, or Enterprise Plus This article describes func...

Edited Mar 26, 2025

1 vote  ·  18 comments

1

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18

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Using AI to generate replies in an AI agent for messaging (Legacy)

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Edited May 13, 2025

4 votes  ·  98 comments

4

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98

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Using the Make API call step in an AI agent for messaging (Legacy)

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus This article descri...

Edited May 07, 2025

2 votes  ·  64 comments

2

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64

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Analyzing your bot builder activity (Legacy)

What's my plan? Suite Team, Growth, Professional, Enterprise, or Enterprise Plus Support with Explor...

Edited May 07, 2025

3 votes  ·  25 comments

3

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25

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