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  1. Zendesk help
  2. Bots and automation
  3. Custom bots (Flow Builder) documentation
  1. Zendesk help
  2. Bots and automation
  3. Custom bots (Flow Builder) documentation

Custom bots (Flow Builder) documentation

  • About Zendesk bots
  • Best practices: Creating a messaging bot
  • Bot and Flow Builder resources
  • Comparing the bot-building experiences
  • Using pre-trained intents in answers
  • About Sunshine Conversations platform access and support
  • About Sunshine Conversations in Zendesk Suite
  • Interactive previews for bot testing
  • Suggesting restricted help center articles in a conversation bot's answer flow
  • About advanced bots
  • Bots for Slack
  • Using variables to personalize bot answers
  • Updating messaging bots to use secure API connections for API calls
  • Messaging recipe: Checking agent availability during a bot conversation
  • Messaging recipe: Getting external data for your messaging bot
  • About monthly active users for Zendesk bots
  • Using authentication metadata in a bot answer
  • Understanding branching conditions
  • Managing API connections for Flow Builder
  • Adding rich content to answers in Flow Builder
  • Managing third-party bots in Admin Center
  • Creating API connections for Flow Builder
  • Using chatbots in your Zendesk account
  • About the bot builder
  • Building a conversation bot using answers
  • Working with messaging bots for your web and mobile channels
  • Understanding automated bot response behaviors
  • Understanding answer flow step types
  • Using Flow Builder to create a social messaging bot
  • Using the Make API call step in Flow Builder
  • About Zendesk bots
  • Best practices: Creating a messaging bot
  • Bot and Flow Builder resources
  • Comparing the bot-building experiences
  • Using pre-trained intents in answers
  • About Sunshine Conversations platform access and support
  • About Sunshine Conversations in Zendesk Suite
  • Interactive previews for bot testing
  • Suggesting restricted help center articles in a conversation bot's answer flow
  • About advanced bots
  • Bots for Slack
  • Using variables to personalize bot answers
  • Updating messaging bots to use secure API connections for API calls
  • Messaging recipe: Checking agent availability during a bot conversation
  • Messaging recipe: Getting external data for your messaging bot
  • About monthly active users for Zendesk bots
  • Using authentication metadata in a bot answer
  • Understanding branching conditions
  • Managing API connections for Flow Builder
  • Adding rich content to answers in Flow Builder
  • Managing third-party bots in Admin Center
  • Creating API connections for Flow Builder
  • Using chatbots in your Zendesk account
  • About the bot builder
  • Building a conversation bot using answers
  • Working with messaging bots for your web and mobile channels
  • Understanding automated bot response behaviors
  • Understanding answer flow step types
  • Using Flow Builder to create a social messaging bot
  • Using the Make API call step in Flow Builder
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