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  1. Zendesk help
  2. Bots and automation
  3. Custom bots (Flow Builder) documentation
  1. Zendesk help
  2. Bots and automation
  3. Custom bots (Flow Builder) documentation

Custom bots (Flow Builder) documentation

  • Upcoming changes to Flow Builder: Transfer to agent step
  • Best practices: Creating a messaging bot
  • Bot and Flow Builder resources
  • Comparing the bot building experiences
  • Understanding the Branch by condition step in Flow Builder
  • Managing API connections for Flow Builder
  • Adding rich content to answers in Flow Builder
  • Creating API connections for Flow Builder
  • Using chatbots in your Zendesk account
  • About Flow Builder
  • Building a bot using answers
  • Working with messaging bots for your web and mobile channels
  • Understanding automated bot response behaviors
  • Understanding answer flow step types
  • Using Flow Builder to create a social messaging bot
  • Using the Make an API call step in Flow Builder
  • Analyzing your Flow Builder activity
  • Upcoming changes to Flow Builder: Transfer to agent step
  • Best practices: Creating a messaging bot
  • Bot and Flow Builder resources
  • Comparing the bot building experiences
  • Understanding the Branch by condition step in Flow Builder
  • Managing API connections for Flow Builder
  • Adding rich content to answers in Flow Builder
  • Creating API connections for Flow Builder
  • Using chatbots in your Zendesk account
  • About Flow Builder
  • Building a bot using answers
  • Working with messaging bots for your web and mobile channels
  • Understanding automated bot response behaviors
  • Understanding answer flow step types
  • Using Flow Builder to create a social messaging bot
  • Using the Make an API call step in Flow Builder
  • Analyzing your Flow Builder activity
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