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Using legacy AI agent functionality


About bot builder (Legacy)

What's my plan? This article describes functionality available only to customers who had a drafted or ...

Edited Feb 03, 2025

4 votes  ·  119 comments

4

Votes

119

Comments


AI agents template library (Legacy)

This article describes functionality available only to customers who had a drafted or published AI agent as of Febru...

Edited Feb 12, 2025

1 vote  ·  3 comments

1

Vote

3

Comments


Understanding the step types for AI agent answers (Legacy)

What's my plan? This article describes functionality available only to customers wh...

Edited Feb 03, 2025

4 votes  ·  117 comments

4

Votes

117

Comments


Understanding branching conditions (Legacy)

What's my plan? This article describes functionality available only to customers who had a dra...

Edited Feb 03, 2025

2 votes  ·  21 comments

2

Votes

21

Comments


Creating answers for common customer questions in AI agents for messaging (Legacy)

What's my plan? This article describes functionality available only to customers who had a dr...

Edited Feb 03, 2025

2 votes  ·  71 comments

2

Votes

71

Comments


Setting the standard responses for an AI agent for messaging (Legacy)

What's my plan? This functionality applies only to customers who had any drafted or published ...

Edited Feb 03, 2025

0 votes  ·  1 comment

0

Votes

1

Comment


Editing answers for an AI agent for messaging (Legacy)

What's my plan? This article describes functionality available only to customers who had a dra...

Edited Feb 03, 2025

0 votes  ·  0 comments

0

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0

Comments


Managing answers in an AI agent for messaging (Legacy)

What's my plan? This article describes functionality available only to customers who h...

Edited Feb 03, 2025

0 votes  ·  0 comments

0

Votes

0

Comments


Using variables to personalize AI agent answers (Legacy)

What's my plan? This article describes functionality available only to customers who had a dra...

Edited Feb 03, 2025

0 votes  ·  14 comments

0

Votes

14

Comments


Adding rich content to answers in bot builder (Legacy)

What's my plan? This article describes functionality available only to customers who had a dra...

Edited Feb 03, 2025

0 votes  ·  14 comments

0

Votes

14

Comments


Using authentication metadata in an AI agent answer (Legacy)

What's my plan? This article describes functionality available only to customers who h...

Edited Feb 03, 2025

0 votes  ·  8 comments

0

Votes

8

Comments


Suggesting restricted help center articles in an AI agent answer (Legacy)

What's my plan? This article describes functionality available only to customers who h...

Edited Feb 03, 2025

0 votes  ·  2 comments

0

Votes

2

Comments


Viewing and managing intents for your AI agent for messaging (Legacy)

This article describes functionality available only to customers who had a drafted or publishe...

Edited Feb 03, 2025

0 votes  ·  0 comments

0

Votes

0

Comments


Reviewing and assigning intents for common questions without AI agent answers (Legacy)

This article describes functionality available only to customers who had a drafted or published AI a...

Edited Feb 03, 2025

1 vote  ·  18 comments

1

Vote

18

Comments


Using AI agent personas to add personality to AI-generated responses (Legacy)

This article applies only to customers who had any drafted or published AI agents as of Februa...

Edited Feb 03, 2025

1 vote  ·  6 comments

1

Vote

6

Comments


Using AI to generate replies in an AI agent for messaging (Legacy)

This article applies only to customers who had any drafted or published AI agents before February 2, 2025. Custo...

Edited Feb 03, 2025

3 votes  ·  96 comments

3

Votes

96

Comments


Using the Make API call step in an AI agent for messaging (Legacy)

What's my plan? This article describes functionality available only to customers who had any d...

Edited Feb 03, 2025

2 votes  ·  64 comments

2

Votes

64

Comments


Analyzing your bot builder activity (Legacy)

What's my plan? Note: This article describes functionality available only to customers who ...

Edited Feb 03, 2025

3 votes  ·  24 comments

3

Votes

24

Comments