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Using legacy AI agent functionality

About bot builder (Legacy)

What's my plan? Suite Any plan This article describes functionality available only to custo...

Edited Mar 19, 2025

5 votes  ·  119 comments

5

Votes

119

Comments

AI agents template library (Legacy)

This article describes functionality available only to customers who had a drafted or published AI agent as of Febru...

Edited Feb 12, 2025

1 vote  ·  3 comments

1

Vote

3

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Understanding the step types for AI agent answers (Legacy)

What's my plan? Suite Any plan This article describes functionality available only ...

Edited Mar 19, 2025

4 votes  ·  118 comments

4

Votes

118

Comments

Understanding branching conditions (Legacy)

What's my plan? Suite Any plan This article describes functionality available only ...

Edited Mar 19, 2025

2 votes  ·  22 comments

2

Votes

22

Comments

Creating answers for common customer questions in AI agents for messaging (Legacy)

What's my plan? Suite Any plan Support with Live chat and messaging, any plan This artic...

Edited Mar 19, 2025

2 votes  ·  71 comments

2

Votes

71

Comments

Setting the standard responses for an AI agent for messaging (Legacy)

What's my plan? Suite Any plan This functionality applies only to customers who had...

Edited Mar 19, 2025

0 votes  ·  1 comment

0

Votes

1

Comment

Editing answers for an AI agent for messaging (Legacy)

What's my plan? Suite Any plan This article describes functionality available only ...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Managing answers in an AI agent for messaging (Legacy)

What's my plan? Suite Any plan This article describes functionality availab...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Using variables to personalize AI agent answers (Legacy)

What's my plan? Suite Any plan This article describes functionality available only ...

Edited Mar 19, 2025

0 votes  ·  14 comments

0

Votes

14

Comments

Adding rich content to answers in bot builder (Legacy)

What's my plan? Suite Any plan This article describes functionality available only ...

Edited Mar 19, 2025

0 votes  ·  14 comments

0

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14

Comments

Using authentication metadata in an AI agent answer (Legacy)

What's my plan? Suite Any plan This article describes functionality available only ...

Edited Mar 19, 2025

0 votes  ·  8 comments

0

Votes

8

Comments

Suggesting restricted help center articles in an AI agent answer (Legacy)

What's my plan? Suite Any plan This article describes functionality available only ...

Edited Mar 19, 2025

0 votes  ·  2 comments

0

Votes

2

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Viewing and managing intents for your AI agent for messaging (Legacy)

What's my plan? Suite Professional, Enterprise, or Enterprise Plus This article describes ...

Edited Mar 19, 2025

0 votes  ·  0 comments

0

Votes

0

Comments

Reviewing and assigning intents for common questions without AI agent answers (Legacy)

What's my plan? Suite Professional, Enterprise, or Enterprise Plus This article describes functional...

Edited Mar 19, 2025

1 vote  ·  18 comments

1

Vote

18

Comments

Using AI agent personas to add personality to AI-generated responses (Legacy)

What's my plan? Suite Any plan This article applies only to customers who had any dr...

Edited Mar 19, 2025

1 vote  ·  6 comments

1

Vote

6

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Using AI to generate replies in an AI agent for messaging (Legacy)

What's my plan? Suite Any plan This article applies only to customers who had any drafted or publishe...

Edited Mar 19, 2025

3 votes  ·  97 comments

3

Votes

97

Comments

Using the Make API call step in an AI agent for messaging (Legacy)

What's my plan? Suite Any plan This article describes functionality available only ...

Edited Mar 19, 2025

2 votes  ·  64 comments

2

Votes

64

Comments

Analyzing your bot builder activity (Legacy)

What's my plan? Suite All plans Support with Explore all plans Note: This article describ...

Edited Mar 05, 2025

3 votes  ·  24 comments

3

Votes

24

Comments