Getting started
Set yourself up for success with onboarding guides
Help and FAQs
Find solutions for common issues
Video
Watch and learn how to use Zendesk
Zendesk updates
Stay up-to-date with important Zendesk announcements and notifications
Product guides
Make the most of your Zendesk setup with our comprehensive documentation
Best practices and how-tos
Find tips and step-by-step tutorials for common use cases
Agent guide
Agent guide for the Zendesk Suite
Policies and programs
Review Zendesk policies, agreements, programs, and services
Recent searches
No recent searches
I don't see the option for proactive messaging
What is the difference between Chat and messaging?
Why are my proactive messages not working?
Messaging triggers run even after their conditions no longer meet the criteria
Workflow: Load different Web Widgets based on the time a user opens your website
See all 53 articles
My Facebook or Instagram integration stopped working
Troubleshooting the Facebook channel
Can I bypass the seven day rule for Facebook Messenger responses?
Why do social media tickets create duplicate user profiles?
Follow-up messages from Facebook Messenger reopen my tickets