Messaging advice and troubleshooting
How to fix issues in Zendesk messaging
- I don't see the option for proactive messaging
- What is the difference between Chat and messaging?
- Why can't I migrate to messaging?
- Why can't I see all the dropdown values in messaging Web Widget?
- Why does the transcript show the user left the conversation in messaging?
How to manage social messaging channels
- My Facebook integration stopped working
- I can't add my Facebook account to Zendesk
- There is no option to add Instagram to my account
- How do I troubleshoot issues with my Facebook channel?
- Are there any caveats of WhatsApp proactive messaging?