Managing people and teams
Team members and groups
- About the Team members page
- Adding agents and admins
- About the Groups page
- About the Roles page
- Exporting team-member data
End users and organizations
- Resources for managing users
- Merging organizations (beta)
- Using the new customer profile page (beta)
- Managing custom organization fields
- Managing custom user fields
Complying with privacy and data protection law
- Forgetting a user in Zendesk
- GDPR: Frequently-asked questions about Zendesk products
- GDPR: Frequently-asked questions about Zendesk Support
- Complying with Privacy and Data Protection Law in Zendesk products
- Complying with Privacy and Data Protection Law in Zendesk Support
Setting up Tymeshift workforce management
- About agent permissions
- Managing user access in Tymeshift
- Creating and editing roles in Tymeshift
- Activating shift trades for agents
- Activating task lock
Planning staffing with forecast and schedule
- Forecast overview
- About the Schedule page
- Generating and publishing the schedule
- Editing your schedule
- Setting up and reading forecasts
Reporting on workforce performance
- About system report templates
- About custom report templates
- System report metrics
- Custom report metrics
- Agent Attendance