Ticket automation and collaboration
- Macros resources
- Using the smart assist panel (EAP)
- Using macros to update tickets
- Creating macros for tickets
- Creating macros from existing tickets
- Organizing and managing your macros
- Building macro action statements
- Using suggested macros
- Enabling and disabling suggested macros
- Activating and deactivating macros keyboard shortcuts
- Creating macros from macro suggestions (EAP)
- Collaboration overview
- Using @mentions
- Understanding CCs and followers
- About side conversations
- Creating side conversations
- Viewing and replying to side conversations
- Closing and reopening side conversations
- Searching for content in side conversations
- Using side conversation child tickets
- Using macros to start side conversations
- Using Slack in side conversations
- Using Microsoft Teams in side conversations (EAP)
- Macros resources
- Using the smart assist panel (EAP)
- Using macros to update tickets
- Creating macros for tickets
- Creating macros from existing tickets
- Organizing and managing your macros
- Building macro action statements
- Using suggested macros
- Enabling and disabling suggested macros
- Activating and deactivating macros keyboard shortcuts
- Creating macros from macro suggestions (EAP)
- Collaboration overview
- Using @mentions
- Understanding CCs and followers
- About side conversations
- Creating side conversations
- Viewing and replying to side conversations
- Closing and reopening side conversations
- Searching for content in side conversations
- Using side conversation child tickets
- Using macros to start side conversations
- Using Slack in side conversations
- Using Microsoft Teams in side conversations (EAP)