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  1. Zendesk help
  2. Agent guide
  3. Ticket automation and collaboration
  1. Zendesk help
  2. Agent guide
  3. Ticket automation and collaboration

Ticket automation and collaboration

  • Macros resources
  • Using the smart assist panel (EAP)
  • Using macros to update tickets
  • Creating macros for tickets
  • Creating macros from existing tickets
  • Organizing and managing your macros
  • Building macro action statements
  • Using suggested macros
  • Enabling and disabling suggested macros
  • Activating and deactivating macros keyboard shortcuts
  • Creating macros from macro suggestions (EAP)
  • Collaboration overview
  • Using @mentions
  • Understanding CCs and followers
  • About side conversations
  • Creating side conversations
  • Viewing and replying to side conversations
  • Closing and reopening side conversations
  • Searching for content in side conversations
  • Using side conversation child tickets
  • Using macros to start side conversations
  • Using Slack in side conversations
  • Using Microsoft Teams in side conversations (EAP)
  • Macros resources
  • Using the smart assist panel (EAP)
  • Using macros to update tickets
  • Creating macros for tickets
  • Creating macros from existing tickets
  • Organizing and managing your macros
  • Building macro action statements
  • Using suggested macros
  • Enabling and disabling suggested macros
  • Activating and deactivating macros keyboard shortcuts
  • Creating macros from macro suggestions (EAP)
  • Collaboration overview
  • Using @mentions
  • Understanding CCs and followers
  • About side conversations
  • Creating side conversations
  • Viewing and replying to side conversations
  • Closing and reopening side conversations
  • Searching for content in side conversations
  • Using side conversation child tickets
  • Using macros to start side conversations
  • Using Slack in side conversations
  • Using Microsoft Teams in side conversations (EAP)
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