Ticket automation and collaboration
- Macros resources
- Viewing similar tickets in Intelligence (EAP)
- Using generative AI to summarize and enhance ticket comments (EAP)
- Viewing intelligent triage predictions and suggested macros
- Using macros to update tickets
- Creating macros for repetitive ticket responses and actions
- Creating macros from existing tickets
- Organizing and managing your macros
- Building macro action statements
- Using suggested macros
- Enabling and disabling suggested macros
- Activating and deactivating macros keyboard shortcuts
- Collaboration overview
- Using @mentions
- Understanding CCs and followers
- About side conversations
- Creating side conversations
- Viewing and replying to side conversations
- Closing and reopening side conversations
- Searching for content in side conversations
- Using side conversation child tickets
- Using macros to start side conversations
- Using Slack in side conversations
- Using Microsoft Teams in side conversations
- Macros resources
- Viewing similar tickets in Intelligence (EAP)
- Using generative AI to summarize and enhance ticket comments (EAP)
- Viewing intelligent triage predictions and suggested macros
- Using macros to update tickets
- Creating macros for repetitive ticket responses and actions
- Creating macros from existing tickets
- Organizing and managing your macros
- Building macro action statements
- Using suggested macros
- Enabling and disabling suggested macros
- Activating and deactivating macros keyboard shortcuts
- Collaboration overview
- Using @mentions
- Understanding CCs and followers
- About side conversations
- Creating side conversations
- Viewing and replying to side conversations
- Closing and reopening side conversations
- Searching for content in side conversations
- Using side conversation child tickets
- Using macros to start side conversations
- Using Slack in side conversations
- Using Microsoft Teams in side conversations