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Ticket automation and collaboration
Edited Jun 12, 2024
1 vote · 16 comments
1
Vote
16
Comments
Summarizing ticket comments using generative AI
Edited Feb 11, 2025
0 votes · 4 comments
0
Votes
4
Comments
Using auto assist to help agents solve tickets
Edited Dec 18, 2024
0 votes · 3 comments
0
Votes
3
Comments
Using AI to generate a first reply in a ticket
Edited Dec 18, 2024
3 votes · 20 comments
3
Votes
20
Comments
Using quick answers for generative search in tickets
Edited Feb 10, 2025
0 votes · 31 comments
0
Votes
31
Comments
Finding tickets similar to the current ticket (EAP)
Edited Feb 11, 2025
4 votes · 3 comments
4
Votes
3
Comments
Collaborating on messaging conversations using @mentions
Edited Aug 13, 2024
0 votes · 2 comments
0
Votes
2
Comments
Enhancing ticket comments using generative AI
Edited Oct 21, 2024
6 votes · 59 comments
6
Votes
59
Comments
Viewing intelligent triage predictions
Edited Feb 11, 2025
0 votes · 9 comments
0
Votes
9
Comments
Using macros to update tickets
Edited Jul 10, 2024
24 votes · 42 comments
24
Votes
42
Comments
Creating macros for repetitive ticket responses and actions
Edited Dec 20, 2024
5 votes · 69 comments
5
Votes
69
Comments
Creating macros from existing tickets
Edited Jun 21, 2024
6 votes · 2 comments
6
Votes
2
Comments
Organizing and managing your macros
Edited Jul 10, 2024
34 votes · 35 comments
34
Votes
35
Comments
Building macro action statements
Edited Jun 21, 2024
6 votes · 14 comments
6
Votes
14
Comments
Applying suggested macros to tickets
Edited Feb 11, 2025
3 votes · 12 comments
3
Votes
12
Comments
Activating and deactivating macros keyboard shortcuts
Edited Jun 21, 2024
0 votes · 3 comments
0
Votes
3
Comments
Edited Jul 19, 2024
38 votes · 2 comments
38
Votes
2
Comments
Edited Jun 21, 2024
2 votes · 16 comments
2
Votes
16
Comments
Understanding CCs and followers
Edited Jan 13, 2025
0 votes · 10 comments
0
Votes
10
Comments
Edited Jan 27, 2025
12 votes · 125 comments
12
Votes
125
Comments
Edited Jan 27, 2025
0 votes · 26 comments
0
Votes
26
Comments
Viewing and replying to side conversations
Edited Feb 10, 2025
0 votes · 10 comments
0
Votes
10
Comments
Closing and reopening side conversations
Edited Jul 19, 2024
0 votes · 12 comments
0
Votes
12
Comments
Searching for content in side conversations
Edited Jul 19, 2024
1 vote · 3 comments
1
Vote
3
Comments
Using side conversation child tickets
Edited Jan 27, 2025
3 votes · 80 comments
3
Votes
80
Comments
Using macros to start side conversations
Edited Jul 19, 2024
4 votes · 25 comments
4
Votes
25
Comments
Using side conversations for Slack
Edited Jan 27, 2025
4 votes · 48 comments
4
Votes
48
Comments
Using Microsoft Teams in side conversations
Edited Jan 27, 2025
5 votes · 29 comments
5
Votes
29
Comments