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Getting started with Zendesk workforce management


Zendesk Workforce management (WFM) resources

What's my plan? Zendesk Workforce management (WFM) improves the predictability and efficiency of customer service or...

Edited Oct 10, 2024

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Getting started with Zendesk WFM: Overview

What's my plan? Zendesk Workforce management (WFM) expands Zendesk’s feature set by improving the predictability an...

Edited Oct 03, 2024

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Getting started with Zendesk WFM: Admin guide

What's my plan? This guide is recommended for anyone who is responsible for workforce management (WFM) planning and...

Edited Nov 06, 2024

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Getting started with Zendesk WFM: Manager guide

What's my plan? This guide is recommended for anyone who is responsible for workforce management (WFM) planning and...

Edited Sep 10, 2024

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Getting started with Zendesk WFM: Agent guide

What's my plan? Zendesk Workforce management (WFM) helps your organization take a data-driven approach to planning ...

Edited Jun 21, 2024

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