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Getting help with Zendesk Workforce management (WFM)
Articles that answer general questions about Zendesk Workforce management including pricing and subscription, installation, account management, and agent activity and permissions.
Why was my WFM task status automatically changed to Offline?
Edited Jan 27, 2025
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How do I use WFM when my agents manage requests in multiple channels, groups, and teams?
Edited Oct 11, 2024
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How to delete user in Zendesk WFM account?
Edited Aug 13, 2024
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Why do I see some agent activity entries in black?
Edited Nov 08, 2024
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Can I have a pool pricing option?
Edited Apr 16, 2024
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Can I switch from an annual subscription to a monthly one?
Edited Apr 16, 2024
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Do I need to buy licenses for users who only need reporting access?
Edited Apr 16, 2024
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Does Zendesk WFM charge for all of my Zendesk users?
Edited Apr 16, 2024
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How is schedule adherence calculated with the new automated schedule?
Edited Feb 07, 2025
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How can I cancel my Zendesk WFM trial account?
Edited Apr 16, 2024
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How can I rename my Zendesk WFM domain after I changed it in Zendesk?
Edited Aug 20, 2024
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How can I track agent availability time?
Edited Jan 03, 2024
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How does Zendesk WFM track agent activity in Zendesk?
Edited Apr 16, 2024
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Can I edit an agent's permissions if they have a role assigned?
Edited Apr 16, 2024
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Can I use Zendesk WFM with IP restrictions and URL whitelists?
Edited Apr 16, 2024
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Can I create my own AUX Codes or AUX Statuses?
Edited Apr 16, 2024
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Can I use Zendesk roles and group restrictions in Zendesk WFM?
Edited Apr 16, 2024
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How do I start a Zendesk WFM trial?
Edited Feb 05, 2025
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Can I create custom features and permissions for just one agent?
Edited Apr 16, 2024
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Can I change the language in Zendesk WFM?
Edited Jan 13, 2025
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