Getting started
Set yourself up for success with onboarding guides
Help and FAQs
Find solutions for common issues
Video
Watch and learn how to use Zendesk
Zendesk updates
Stay up-to-date with important Zendesk announcements and notifications
Product guides
Make the most of your Zendesk setup with our comprehensive documentation
Best practices and how-tos
Find tips and step-by-step tutorials for common use cases
Agent guide
Agent guide for the Zendesk Suite
Policies and programs
Review Zendesk policies, agreements, programs, and services
About AI agents
Monitoring automated resolution usage
AI agent resources
Getting started with AI agents - Essential
Understanding chatbot options in your Zendesk account
See all 11 articles
Creating an AI agent for your web and mobile channels
Adding and removing an AI agent for a messaging channel
Customizing an AI agent’s persona to add personality to AI-generated responses
Adding and updating your AI agent avatar
Customizing the standard responses for an AI agent for messaging
See all 12 articles
Quickstart guide: Autoreplies with articles
Using autoreplies to recommend articles in email notifications
Using autoreplies to recommend articles in web forms
Viewing and managing your autoreply settings
Analyzing your autoreplies with articles
See all 7 articles
About bot builder (Legacy)
AI agents template library (Legacy)
Understanding the step types for AI agent answers (Legacy)
Understanding branching conditions (Legacy)
Creating answers for common customer questions in AI agents for messaging (Legacy)
See all 17 articles