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Schedule management and time tracking (WFM add-on)


Starting and ending your day in the Zendesk WFM time tracker

What's my plan? Depending on your account settings, your day may start automatically when you begin working...

Edited Feb 03, 2025

0 votes  ·  1 comment

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Accessing agent schedule

What's my plan? Agents can access their schedule from the Agent Schedule app within Zendesk. As an agent, you can se...

Edited Jun 21, 2024

2 votes  ·  2 comments

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Using task lock

What's my plan? As an agent, task lock allows you to remain clocked into a single ticket or task while open...

Edited Feb 03, 2025

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Trading shifts with other agents

What's my plan? If shift trades have been activated by an admin, you can request to trade shifts with other agents. ...

Edited Jun 21, 2024

0 votes  ·  3 comments

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Requesting time off

What's my plan? Agents can request time off from the Agent Schedule app within Zendesk. As an agent, you can request...

Edited Jun 21, 2024

0 votes  ·  3 comments

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