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Subscribing to the AI agents - Advanced status page
Setting up SAML-based SSO for Okta and AI agents - Advanced
Set up SAML-based SSO for Google and AI agents - Advanced
Setting up SAML-based SSO for Microsoft Azure and AI agents - Advanced
Managing user access to AI agents - Advanced
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Creating generative procedures for agentic AI agents (EAP)
Getting started with an agentic AI agent (EAP)
About agentic AI agents (EAP)
See all 3 articles
About zero-training AI agents
Converting an AI agent from expression-based to zero-training
Creating a zero-training AI agent
About expressions in advanced AI agents
About intents in advanced AI agents
Managing and strengthening the AI model for an advanced AI agent
About confidence thresholds for advanced AI agents
Copying intents, expressions, and replies between advanced AI agents
See all 8 articles
Performing A/B testing for advanced AI agents
Testing dialogues for advanced AI agents
Creating a test email in Zendesk Support for advanced AI agents
Best practices for testing advanced AI agents
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Analyzing AI agent satisfaction (BSAT) ratings for advanced AI agents
Creating an automation report for advanced AI agents
Performing content coverage analysis in AI agents - Advanced
Using labels to tag conversation content for advanced AI agents
Reviewing conversation logs for advanced AI agents
See all 15 articles
About data processing in AI agents - Advanced
Importing historical data from a file into AI agents - Advanced
Importing ticket data from Zendesk Support into AI agents - Advanced
Importing chat data from Zendesk Chat into AI agents - Advanced
Importing chat data from Salesforce into AI agents - Advanced
Managing use cases for advanced AI agents
Creating use cases for advanced AI agents
Optimizing your advanced AI agent performance
Using ticket automation RegEx expressions for advanced AI agents
Customizing the persona, tone of voice, and pronoun formality for an advanced AI agent
See all 10 articles
Managing conversation flows for advanced AI agents
Using the Visitor message block in conversation flows for advanced AI agents
About system replies for advanced AI agents
Adding and removing the welcome reply for advanced AI agents
Using the dialogue builder to create conversation flows for advanced AI agents
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About actions for advanced AI agents
Creating and adding actions for advanced AI agents
Reviewing and managing actions for advanced AI agents
About events for advanced AI agents
Available conversation actions for advanced AI agents
See all 6 articles
About UltimateGPT
UltimateGPT FAQs
UltimateGPT FAQs: Privacy and security
Importing knowledge sources for an advanced AI agent
About the UltimateGPT block in conversation flows for advanced AI agents
See all 12 articles
Best practices for expanding languages for expression-based AI agents
About multilingual support for expression-based AI agents
Translating and building replies for expression-based AI agents
Managing languages for expression-based AI agents
Languages supported by AI agents - Advanced
About benchmark AI models for expression-based AI agents
Creating an AI model for an expression-based AI agent
About AI models for expression-based AI agents
Routing advanced AI agents between Sunshine Conversations and Clarabridge
About the impact on actions when migrating from Zendesk Chat to Sunshine Conversations
Migrating advanced AI agents from Zendesk Chat to Sunshine Conversations
About Sunshine Conversations error logs for advanced AI agents
Using and sanitizing forms in conversation flows for advanced AI agents with Sunshine Conversations
See all 19 articles
Running backlogs for advanced AI agents with Zendesk Support
Delaying automatic ticket responses for advanced email AI agents
Automatically routing tickets from advanced AI agents to human agents
Finding the Assignee ID, Group ID, and Field ID in Zendesk Support
About Zendesk Support error logs for advanced AI agents
Troubleshooting advanced AI agents with Zendesk Chat
About message restrictions in advanced AI agents with Zendesk Chat
Using carousels in advanced AI agents with Zendesk Chat
Enabling automatic ticket creation for advanced AI agents with Zendesk Chat
Routing tickets to groups with advanced AI agents and Zendesk Chat
Using rich messaging in advanced AI agents with Salesforce
Enabling the Salesforce rich messaging plugin for advanced AI agents
Troubleshooting the Salesforce chat automation for advanced AI agents
Importing CSAT from Salesforce into AI agents - Advanced
Using carousels in advanced AI agents with Salesforce
Available CRM actions for advanced AI agents and Freshdesk
Connecting your advanced AI agent to Freshdesk
Installing an advanced AI agent on your website with Freshchat
Using carousels in advanced AI agents with Freshchat
Setting up CSAT surveys for advanced AI agents in Freshchat
Creating a Zendesk ticket from an advanced AI agent
Integration builder resources
Preparing to create a custom integration for an advanced AI agent
Technical requirements for integrations with advanced AI agents
About the integration builder for advanced AI agents
See all 28 articles