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Integrating Sunshine Conversations with AI agents - Advanced


Routing advanced AI agents between Sunshine Conversations and Clarabridge

What's my plan? Add-on AI agents - Advanced Setting up your new AI agent to communicate between AI agents...

Edited Feb 11, 2025

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About the impact on actions when migrating from Zendesk Chat to Sunshine Conversations

What's my plan? Add-on AI agents - Advanced Since AI agents - Advanced doesn't integrate with Zendesk direc...

Edited Feb 11, 2025

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Migrating advanced AI agents from Zendesk Chat to Sunshine Conversations

What's my plan? Add-on AI agents - Advanced Overview Before you start Requirements Best practice Dupl...

Edited Feb 11, 2025

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About Sunshine Conversations error logs for advanced AI agents

What's my plan? Add-on AI agents - Advanced No one likes a black hole of information where you have no visi...

Edited Feb 11, 2025

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Using and sanitizing forms in conversation flows for advanced AI agents with Sunshine Conversations

What's my plan? Add-on AI agents - Advanced Form messages are a type of structured message from Sunshine Co...

Edited Feb 11, 2025

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Using carousels in advanced AI agents with Sunshine Conversations

What's my plan? Add-on AI agents - Advanced When adding carousels to your dialogues, there are a few things...

Edited Feb 11, 2025

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Updating dropdown fields in Zendesk through Sunshine Conversations

What's my plan? Add-on AI agents - Advanced The Sunshine Conversations action Update User can be used to up...

Edited Feb 11, 2025

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Creating templates for advanced AI agents with Sunshine Conversations

What's my plan? Add-on AI agents - Advanced Sunshine Conversations lets you define rich message templates a...

Edited Feb 11, 2025

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About metadata for advanced AI agents with Sunshine Conversations

What's my plan? Add-on AI agents - Advanced The bot needs access to certain user-specific information for s...

Edited Feb 11, 2025

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Setting up a welcome reply for advanced AI agents with Sunshine Conversations

What's my plan? Add-on AI agents - Advanced This article covers: Overview Requirements How to set up a...

Edited Feb 11, 2025

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Available CRM actions for advanced AI agents and Sunshine Conversations

What's my plan? Add-on AI agents - Advanced CRM actions enable communication between AI agents and your CRM...

Edited Feb 11, 2025

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Creating tickets in Zendesk Support from Sunshine Conversations

What's my plan? Add-on AI agents - Advanced Conversations coming from Sunshine by default create tickets in...

Edited Feb 11, 2025

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Creating and managing a login webview using Sunshine Conversations

What's my plan? Add-on AI agents - Advanced Collecting data from authenticated users to determine what info...

Edited Feb 11, 2025

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Routing between Sunshine Conversations and Zendesk

What's my plan? Add-on AI agents - Advanced When a customer would like to or needs to talk to a customer s...

Edited Feb 10, 2025

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Turning off the automation engine for Zendesk messaging

What's my plan? Add-on AI agents - Advanced The automation engine is now automatically turned on/off when y...

Edited Feb 11, 2025

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Connecting your advanced AI agent with Sunshine Conversations and Zendesk

What's my plan? Add-on AI agents - Advanced Sunshine Conversations and Zendesk Messaging give you access ...

Edited Feb 10, 2025

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Integrating Sunshine Conversations via Zendesk messaging

What's my plan? Add-on AI agents - Advanced Sunshine Conversations is an advanced messaging capability that...

Edited Feb 11, 2025

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Creating AI agent groups in Sunshine Conversations

What's my plan? Add-on AI agents - Advanced Within a Sunshine Conversation App, only one AI Agent can be in...

Edited Feb 11, 2025

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Setting per-channel default responders using an API call in Sunshine Conversations

What's my plan? Add-on AI agents - Advanced This guide describes how to set up a default responder per chan...

Edited Feb 11, 2025

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