Trabajar con imágenes en la biblioteca de archivos multimedia

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Elizabeth Williams

Zendesk Documentation Team

Editado 01 may 2025

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      Kasey Acres

      I would like to see an easier way to access the Media Library without having to go into an article. It would be easier to be able to access the library as an Admin function. I see this as a benefit as a Admin user would potentially be able to add multiple images at once, the ability to add Alt Text to that one image. Then this would enable the article authors to just insert the image without having to add the images, then go into Source Coding to add the Alt Text. This would also keep the Alt Text for the one image consistent, and assist those who are not familiar with coding to not miss the information. 
       

      Content blocks offer a nice way to add Alt Text by highlighting the image, and just type on the same page, I would like to see that same functionality with the image editor. Could it be added as a part of the View details option in the image details?

      Is this something that can be considered?

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      Rebecca

      We are also seeing the “failed to copy content”. The image will show up in the article editor and publish, but if you click Media Library you'll see the image(s) will NOT be shown anywhere, including “In this article” or “your media”, even if I can see it with my eyes. Eventually it seems these images turn to blank white spaces on the articles and our users have to complain and point it out.

      When I try to fix in the article editor, copy and pasting the original image from Google Docs (by the way, NOT “Drawings”; we already know those don't copy) the initial problem is revealed - an image will paste visibly, but a message flashes “Failed to Copy Content”. If you don't notice that, you don't realize the image isn't really saved and it's only a matter of time before it whites out again.

      EDIT: After being in touch with ZD Support, they deployed a fix that seems to have corrected this issue for any articles created from September '24 onward. This was definitely an actual problem that has now been resolved.

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      Mike Barbosa

      Uploading images to the media library Section of this article | ISSUE

       

      In this section of the article it advises that Google Docs can be used to upload pictures right to the media library. 

      • Copy the image from Google Docs or Microsoft Word (365) to the article in which you want to use it. The image will be automatically uploaded to the media library and inserted into the article.

      It seem that copying an image from Google docs will no longer upload them to the library, it will still put the image on the article but come up with the following error “Failed to copy content”. I'm not sure if this is a change made on Zendesk's end or Google. That being said, i can say that using Microsoft Word 365 works correctly still, copying and pasting pictures from Word 365 to an article will automatically upload the images to the media library like Google Docs used to do.

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      Gab

      Hi Kirsten, 
       
      I'm afraid exporting images in the media library isn't something we have available at the moment. However, I totally agree that that could be a great feature to add! I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs as conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
       
      Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. 
       
      We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
       

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      Kirsten Flores

      Is there a way to download images from the media library, or do an export of all images in the media library?

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      Drew Tucker

      Hello. How can I obtain the actual URL of the image? They're all hidden behind this new system now. I use images in the backgrounds of tables and the only way to get them to appear was to use the URL directly to the JPG.

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      Mike DR

      Hi Kimber!

      For now, there isn't a way to delay the image to show up. Sounds like a helpful feature to have and I would suggest submitting product feedback here: Giving product feedback to Zendesk in order for our community to upvote it.

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      Lyn Thompson

      We have the same issue as Kimber Wiggs. The only option at the moment is to add a new image instead of replacing the existing one. This means we have to follow-up to find the image at a later time and delete it. Unless you have another solution for this that I'm not aware of?

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      Kimber Wiggs

      When using the "Replace media" feature, is there any way to prevent the new image from publishing immediately? We are often staging UI updates in our help desk before our system is officially updated, so publishing the new image immediately isn't conducive to our needs. 

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