Adding non-agent CC in Macros
Respondidas
Publicado 18 abr 2019
We are seeking the ability to CC non-agent staff members in macros so that, when we have completed the work on the ticket and use a macro to indicate such, certain other employees besides the requester can be notified.
We are on the Team plan and are unable to use light agents.
60
29
0 comentarios
Iniciar sesión para dejar un comentario.