Block Numbers via the API


2 Comentarios

  • Comentario oficial
    Martin Holmes
    Zendesk Product Manager

    Thanks for reaching out!
    This is not something we are considering at present but we have added this to our backlog for future consideration. 
    Can you help us understand the volume of numbers you need to block (e.g. per day, week, month)? Are there any specific reasons why you need to block a large volume of numbers? e.g. Spam callers?


  • Christopher Wooten

    Its usually one or two a week. The issue is when the agents need to have it done but only the admins can get to it. The idea is to enable the agents to run a command from either slack or Zendesk to allow the agent to block the number as well as add it to a list that's easily seen for all agents.


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