Need Zendesk API solution to fetch changes events such as status on particular ticket we also need to track change timestamp

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Gulzar Shikalgar

Publicado 22 feb 2023

We want to pull tickets status change history via specifying ticket_id in an API.

We have looked at available zendesk apis related to Ticket Audits, etc. These does not meet our requirements. As we need to also track timestamp when the changes happened on ticket.

Or is there simified way we can solve our requirement.

 

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      Gulzar Shikalgar

      Hi Christopher Kennedy, 

      Thank you for the clarification this help me in solving my requirement

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      Christopher Kennedy

      Hi Gulzar,
       
      A ticket audit is created for ticket events when the events occur.  So the created_at date for the audit where the status change event is included is the time that the status change happened.

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