Link to external database to search customers
Publicado 07 jun 2023
The ability to dynamically link customer details to our DB via an API call or SQL query so they are visible when we search for them when creating tickets in Support
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1
Publicado 07 jun 2023
The ability to dynamically link customer details to our DB via an API call or SQL query so they are visible when we search for them when creating tickets in Support
0
1 comentario
Christopher Kennedy
You can build a Support app in the ticket sidebar that fetches customer details from your API and displays them to the agent. Check out our intro tutorial, Building your first Support app, to get familiar with Support app development steps.
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