User guide?

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2 Comentarios

  • Dave Dyson
    Community Moderator

    HI Eduardo,

    The featured articles on that page (those highlighted with ★) would be a good place to start.

    Alternately, the free Omnichannel Agent Learning Path at training.zendesk.com could be a more tailored learning experience for your new agents as a way to learn the fundamentals of working as an Agent using Zendesk.

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  • Noly Maron Unson
    Zendesk Customer Care

    Thank you, Dave, for your contribution. Your suggestions are spot on. The Learning Path in https://training.zendesk.com/ not only helps agents but also admins in building foundational knowledge in Zendesk.

    1

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