User guide?


2 Comentarios

  • Dave Dyson
    Community Moderator

    HI Eduardo,

    The featured articles on that page (those highlighted with ★) would be a good place to start.

    Alternately, the free Omnichannel Agent Learning Path at could be a more tailored learning experience for your new agents as a way to learn the fundamentals of working as an Agent using Zendesk.

  • Noly Maron Unson
    Zendesk Customer Care

    Thank you, Dave, for your contribution. Your suggestions are spot on. The Learning Path in not only helps agents but also admins in building foundational knowledge in Zendesk.


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