I've just taken out a Team subscription for one person (Support + Live chat and messaging).
I work for a mobile games company and we've integrated your support via the Unity SDK that you offer.
I've been testing for several days but I can't :
- Integrate the bot into the conversions directly on the mobile application (note that we used the Unity SDK and not the Web Widget).
- Put an automatic message with the player's name saying "hello + name + how can I help you".
- Get the player's name from Zendesk (for my agents) instead of having the default setting "Mobile App User".
I can't do any of these tasks. I have the impression that the Unity SDK is very useful because we can customise it with our game UI but we cannot modify anything concerning the classic Zendesk functionalities?
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