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Bug in IOS App - Macros



Publicado 06 nov 2023

When in a messaging conversation, trying to apply a macro to the conversation causes the app to lock up about half of the time. I can apply the macros successfully when I am doing an email response or internal note, but a messaging response seems to cause the failure. 


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4 comentarios

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Will Poon

Zendesk Product Manager

Hi Jason, 

Thanks for letting us know and sorry for the inconvenience caused. I've created a ticket for you so that we can discuss further and try to resolve this issue further you.

Look forward to hearing from you.

Will 

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Same case.

Using on iOS 17.1.1 with an iPhone 15 Pro Max.

If you try to use macros, you have to close App because it frozes 

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Brett Bowser

Zendesk Community Manager

Thanks for bringing this to our attention Juan! We created a ticket on your behalf so our team can look into this.

Cheers!

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Hi, we have found a fix for the reported issue. The solution will be included in our upcoming mobile app update v.2.33.0. We don't have release date yet.

Thank you!

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