How to track the custom ticket status time in Reports using Zendesk Explore

1 Comentarios

  • Elaine
    Zendesk Customer Care
    Hi Lavanya!
    Your formula to calculate the average time in the "Automation" status doesn't seem to be producing any values. Ensure accuracy in field names, values, and the logic used in the formula. If the issue persists, consider reaching out to Zendesk Support using the messaging widget for specific assistance.

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