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Including metrics for 2 different time periods in one report.

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Martin Cubitt

Publicado 21 abr 2024

Is it possible to include metrics from 2 time periods in one report? E.g. for ticket form, report  the number of tickets created last month and the number of tickets created in the past 12 months?

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    Dainne Kiara Lucena-Laxamana

    Zendesk Customer Care

    Hi Martin Cubitt 

    Yes, it's natively possible to report on 2 different periods for your created tickets. We have a Time Period metric called “Tickets created” wherein you can select a specific period in time. However, it's limited to the following:



    More information can be found at Metrics and attributes for Zendesk Support

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