Respect "public by default" setting on tickets with only internal comments

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

I would like the “Public by default” setting apply to tickets which only have internal comments, as it did prior to this rollout. This could be an optional setting, or even a workaround using a trigger or automation. This issue affects all agents on our support team, as we heavily rely on internally-created action tickets which require us to reach out to our users.

What problem do you see this solving? (1-2 sentences) 

Each internally-created ticket which requires an agent to reach out to a user now requires an extra two clicks. For our team, this is around half of our ticket volume. 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This problem affects upwards of 100 tickets per day on our small team. This change has a major impact on ease-of-use and productivity due to the extra steps required. 

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

No workarounds are currently available. Neither triggers nor automations allow setting the comments back to public. 

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Assuming that rolling back the update is not an option: Ideally, the “Agent comments via email are public by default” setting under Tickets - Settings in Admin Center would have an option to apply the setting to tickets with internal comments only.