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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      After editing and saving report/ query it doesn't update in dashboard
      Completadas
      Dear Zendesk Team, when I edit queries/ reports within the dashboard and then click save the query doesn't automatically...

      Publicado 02 jun 2022 · Csenge Orban

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      Explore, Knowledge Base Reports - include knowledge article modified date
      Hi there, We have a number of client accessible articles that are outdated, and need updating. I would like to be able t...

      Publicado 20 feb 2025 · Gail Day

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      Exclude individual reports from Dashboard Data Restrictions
      We've tried to replicate our dashboards on the new Dashboard Builder, but we're coming up against one specific blocker t...

      Publicado 27 feb 2025 · D.Fitz

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      It is very easy to accidentally delete an entire dashboard in beta dashboard builder
      In the new beta dashboard builder, it is very easy to accidentally delete an entire dashboard because the button to dele...

      Publicado 04 oct 2023 · Jordan Means

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      Use "Assignee" as a dynamic metric filter
      Found this is a limitation while trying to compare Agent metrics against global team metrics. While it is doable hardcod...

      Publicado 18 abr 2024 · Tiziano Di Rauso

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      Populating Problem Ticket Subject in Explore

      Feature Request Summary:

      Zendesk Explore should have a way to see problem ticket IDs, the

      Publicado 27 feb 2023 · Kelley Ring

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      DATE_DIFF() Between 2 Custom Attributes
      No planeada
      I recently tried to create a custom attribute that used the DATE_DIFF() function to get the time between 2 custom timest...

      Publicado 20 oct 2021 · Joanna TEST

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      Product Feedback: Web Forms in Explore
      Hello, Currently, when an end-user submits a form via the Help Center Page - ticket will be created in Support with tick...

      Publicado 21 feb 2025 · Atanas

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      End-user Device information in Explore
      Zendesk offers the option to display Device information for users that open a chat. This information can be useful in a ...

      Publicado 25 feb 2025 · ivan.genchev

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      Make the drill in function more clear in the new dashboard builder
      As the title says. The drill in function that I am accustomed to using, in the “legacy” dashboard builder, works a bit d...

      Publicado 25 feb 2025 · Stephen McGirr

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