Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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@mention email notifications
Respondidas
Have had some issues with Triggers notifying Agents when CC'd on a ticket but not when @mentioned in a private note. I'm...
Publicado 15 abr 2021 · Melvin Pearson
3
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1
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2
Comentarios
Gmail variants
Respondidas
Hello, Is there any way to account for gmail.com/googlemail.com variants within Zendesk automatically? At present, we ha...
Publicado 24 mar 2021 · Rick Weaver
9
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3
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Filtering tickets by language
Respondidas
Our support team works from various countries/languages, and it would be great to have an option to trigger new tickets ...
Publicado 08 abr 2021 · Sadie S
3
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Hi all! I've created a navbar to sit in all the outbound emails we send, as we now have a second support team I would li...
Publicado 05 abr 2021 · Danny Spooner
3
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6
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We have an agent that needs to reach out to two individuals from our technical team. They aren't agents or light agents....
Publicado 09 abr 2021 · Alex Hooper
4
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6
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How do I close all tickets before 2021?
Respondidas
I have more than 15,000 open tickets. I want them all closed. How can I do this?
Publicado 05 abr 2021 · Patrick Mulroy
3
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Hi, I have a problem. When a new ticket is made from a customer contacting me and I answer, the answer sometimes doesn't...
Publicado 08 abr 2021 · Julie Hansen
2
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Lots of customer emails in spam suddenly
Respondidas
I was wondering why the ticket number was so low in the last few weeks. Then I learned why. Most of the tickets were mar...
Publicado 29 mar 2021 · Edin C.
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I want to attach an image in the middle of comment, but when i copy and paste the image it appears as "null" ![]()
Pleas...
Publicado 13 abr 2021 · 전누리
2
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1
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Block E-mail
Respondidas
HI Can someone please guide me on how to block tickets sent to me that are copied to a particular e-mail address with th...
Publicado 25 mar 2021 · Meshal Mazen
2
Seguidores
0
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1
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