Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Open text fields as ticket fields/categories
Respondidas
Hey guys So I want to solve the following issue: Our agents categorize all tickets. For some tickets we would need furth...
Publicado 28 jun 2021 · Julia Zuber
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Im wondering if its possible to have sub groups when choosing a request form? Kind of like the conditional fields. So fo...
Publicado 25 jun 2021 · Edwin Woo
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Sending to the customer problem.
Respondidas
Hello! I need help with the following problem. When a customer sends us an email (ticket) And i try to like respond with...
Publicado 24 jun 2021 · Sebastian Schmidt
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Hide the Zendesk e-mail addresses...
Respondidas
Hi! I'd like to "hide" the Zendesk e-mail addresses from e-mail traffic. I realize this implies allowing Zendesk to send...
Publicado 11 jun 2021 · Diego Rivera
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We provide a solution (outside of Zendesk) that results in emails to our clients. If clients respond to these emails, a ...
Publicado 15 jun 2021 · Phil Dyer
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Regex field for multiple 9 digit numbers
Respondidas
Hi, I have a requirement for a regex field that accepts a 9 digit number separated by a comma that can be used for more ...
Publicado 15 jun 2021 · Auf Mir
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Auto Generate ticket via email
Respondidas
Hey All, Currently trying to find a rule which basically allows someone to send an email to a specific email address whi...
Publicado 07 jun 2021 · Andrew
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Collaborative forms?
Respondidas
Hello. We want to create a Joiners form which our HR, Compliance and IT departments will need to complete information on...
Publicado 09 jun 2021 · Oral Fuat
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I have some external customers that do not wish to receive the automatic triggered email acknowledging receipt of their ...
Publicado 10 jun 2021 · Phil Dyer
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Configuring conditional fields
Respondidas
Hi, I am configuring a form which end-users can use to request a quote. They need to specify name, height and size of th...
Publicado 07 jun 2021 · Anneloes
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