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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Agent group
      Is it possible to create dynamic agent groups in zendesk

      Publicado 08 nov 2021 · mithilesh kumar

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      Trigger setup menu opens old settings
      Hello, we have noticed since switching over to using admin center that when you are configuring a trigger it will someti...

      Publicado 26 oct 2021 · Meg Gunther

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      Roles page - I don't see the admin role
      I don't see the admin role on the roles page and I don't get why? Where do I need to search for my admins in Zendesk?

      Publicado 28 oct 2021 · Thomas D'Hoe

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      Guide admin abilities
      Perhaps I'm missing this, perhaps it's not available. Is there a way to restrict "Guide Admins" (users with "Can manage ...

      Publicado 19 feb 2020 · Michael Mader

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      New Team Members page nice but columns should include Role, other features
      Nice but columns should include Role. Should also be able to sort on any column. Would be great to be able to select whi...

      Publicado 23 sept 2021 · Mark Szymanski

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      Preventing Admin Role Staff To Grant Other Staff As Admin
      We need to prevent admins to give other staff admin roles due to our security issues. Creating custom roles are not suit...

      Publicado 06 jul 2021 · Eski Admin Hesabı

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      Textbox to filter by Agent name
      Completadas

      Feature Request Summary:

      There should be a filter line to filter the list of agents by their...

      Publicado 24 sept 2021 · Josef Prandstetter

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      Managing agents' access to the phone line
      Hello Zendesk Team, I saw your recent changes in managing agents' access to the line. Even previously it was not straigh...

      Publicado 15 dic 2020 · Anna (Mintos)

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      Team members page - alerts for agents who haven't logged on for a while
      It would be handy if I could set an alert to me as the admin (or a specific group) and the Agent if they haven't used th...

      Publicado 11 nov 2021 · Mark Moran

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      Bring it to mobile
      It's hard as an administrator to administer anything from mobile with zendesk. Consider mobile when building features pl...

      Publicado 26 oct 2021 · Josh

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