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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.


Is it possible to create dynamic agent groups in zendesk

Publicado 08 nov 2021 · mithilesh kumar

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Hello, we have noticed since switching over to using admin center that when you are configuring a trigger it will someti...

Publicado 26 oct 2021 · Meg Gunther

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I don't see the admin role on the roles page and I don't get why? Where do I need to search for my admins in Zendesk?

Publicado 28 oct 2021 · Thomas D'Hoe

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Perhaps I'm missing this, perhaps it's not available. Is there a way to restrict "Guide Admins" (users with "Can manage ...

Publicado 19 feb 2020 · Michael Mader

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Nice but columns should include Role. Should also be able to sort on any column. Would be great to be able to select whi...

Publicado 23 sept 2021 · Mark Szymanski

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We need to prevent admins to give other staff admin roles due to our security issues. Creating custom roles are not suit...

Publicado 06 jul 2021 · Eski Admin Hesabı

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Feature Request Summary:

There should be a filter line to filter the list of agents by their...

Publicado 24 sept 2021 · Josef Prandstetter

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Hello Zendesk Team, I saw your recent changes in managing agents' access to the line. Even previously it was not straigh...

Publicado 15 dic 2020 · Anna (Mintos)

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It would be handy if I could set an alert to me as the admin (or a specific group) and the Agent if they haven't used th...

Publicado 11 nov 2021 · Mark Moran

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It's hard as an administrator to administer anything from mobile with zendesk. Consider mobile when building features pl...

Publicado 26 oct 2021 · Josh

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