Multiple ticket created when support adress in CC

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Renaud Croix

Most Engaged Newbie of the Year - 2021

Publication le 10 août 2021

Hello,

As it should be, when my suppport address is in CC of a mail, a ticket is created.
But when an other person that was also in CC of the initial mail answer using "Reply to all" (therefore with my support address in CC again), a new ticket is created ...

Is there a way to prevent this to happen ?

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