Connection error chat SDK - iOS/Flutter

Hi Renata! Just to make sure that I understand, you're seeing this error and the message is not being sent? Or is the message sent successfully, but you still see the error?

Hi Greg - Community Manager, same issue here (I am using native iOS implementation)

Xcode: Version 12.0.1
Swift 4 (but I tried with Swift 5).

Can you help us?

[EDIT] I'm using this doc> https://developer.zendesk.com/embeddables/docs/chat-sdk-v-2-for-ios/getting_started#starting-a-chat

[EDIT] My code:

import UIKit
import ChatSDK
import ChatProvidersSDK
import MessagingSDK
import CommonUISDK

@main
class AppDelegate: UIResponder, UIApplicationDelegate {
    func application(_ application: UIApplication, didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]?) -> Bool {
        Chat.initialize(accountKey: "<my key>", appId: "<my id>")
        return true
    }

    // MARK: UISceneSession Lifecycle

    func application(_ application: UIApplication, configurationForConnecting connectingSceneSession: UISceneSession, options: UIScene.ConnectionOptions) -> UISceneConfiguration {
        // Called when a new scene session is being created.
        // Use this method to select a configuration to create the new scene with.
        return UISceneConfiguration(name: "Default Configuration", sessionRole: connectingSceneSession.role)
    }

    func application(_ application: UIApplication, didDiscardSceneSessions sceneSessions: Set<UISceneSession>) {
        // Called when the user discards a scene session.
        // If any sessions were discarded while the application was not running, this will be called shortly after application:didFinishLaunchingWithOptions.
        // Use this method to release any resources that were specific to the discarded scenes, as they will not return.
    }
}

import UIKit
import SwiftUI
import MessagingSDK
import ChatProvidersSDK
import ChatSDK
import CommonUISDK


class ViewController: UIViewController {
override func viewDidLoad() {
super.viewDidLoad()
}

@IBAction func showMessage(sender: UIButton) {
let viewController = try! buildUI()
present(viewController, animated: true, completion: nil)
}

func buildUI() throws -> UIViewController {
let chatAPIConfiguration = ChatAPIConfiguration()
chatAPIConfiguration.department = "Tech"
chatAPIConfiguration.visitorInfo = VisitorInfo(name: "Renata Oliveira", email: "<user email>", phoneNumber: "<user phone>")
Chat.instance?.configuration = chatAPIConfiguration
let messagingConfiguration = MessagingConfiguration()
messagingConfiguration.name = "Atendimento"
let chatConfiguration = ChatConfiguration()
chatConfiguration.isAgentAvailabilityEnabled = true
chatConfiguration.isPreChatFormEnabled = false
let chatEngine = try ChatEngine.engine()
return try! Messaging.instance.buildUI(engines: [chatEngine], configs: [messagingConfiguration, chatConfiguration])
}
}

Hi Mohamed...are you using Flutter as well? Are you able to reproduce this in the above sample app?

Hey Greg - Community Manager I am facing the same problem with implementing the native unfied sdk

Hi Robson Junior! It looks like you're utilizing a Flutter plugin, which we do not make ourselves. I would recommend reaching out to the dev team responsible for that to see if they're seeing any similar issues, as this is not something that I can replicate in a sample app.