Untranslated string not found in the SDK

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Cesar Diaz

Publication le 04 nov. 2021

Hello, each time a user sends a support ticket, a reply is shown automatically:

"Your message has been sent. If a reply is needed, we will contact you shortly"

This is fine, but we are not able to translate it, seems that it is not in the SDK strings (iOS or android).

How can we change the translation of this string?

Thank you for your support

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      Eric Nelson

      Hey Wang, 

      I've replied to your other comment. What you're looking for is the confirmation message, which is handled at the channel level and not the SDK. You can see how to change it here.

      Thanks

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      wang wei

      I hate this, I even want to delete it, but I can't do it, simple questions why so much trouble to deal with

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      Eric Nelson

      Hey Cesar, 

      Checking our records it looks like you figured out how to engage with customer support. Let me know if you need anything!

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      Cesar Diaz

      Thank you for the guidance Eric Nelson, I followed the steps you mentioned and it worked. But seems that I need to request more languages to be added, the Dynamic Content sections mentions this:
      To add more languages, contact Zendesk Customer Support. 

      Where exactly should I send the request?

      Thank you for your help!

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      Eric Nelson

      Hey Cesar, sorry for not catching your response.

      The confirmation message can be edited from the Zendesk Support Admin page. You must be an account administrator to make the following changes.
      1. From the Support dashboard click the Admin icon () in the sidebar, then select Channels > Mobile SDK.
      2. Select the registered mobile app you want to configure from the list.
      3. Click the Support SDK tab to display the configuration options.
      4. Change Default to Customized, enter your custom message and then save the changes. This is localizable using dynamic content. 

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      Cesar Diaz

      After 3 months, I reviewed the entire documentation and I didn't find an explanation regarding how to translate this message, our current solution is to place a custom messages with emojis, which is far from ideal. Any advice is really appreciated.

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      Cesar Diaz

      Hi Greg Katechis, any guidance to solve this issue?

      Thank you for your support

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      Cesar Diaz

      Thank you for your reply Greg Katechis.
      After reviewing the integration and the online documentation, we found that this text comes from the admin panel, in the option "Confirmation message" under the "Support SDK" section, unfortunately we didn't find a place were we can translate it.

      Is there a way to translate this text?

      As I mentioned, everything is translated except this string

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      Greg Katechis

      Hi Cesar! These strings are located in the iOS Support SDK, which you can find in these docs. Let us know if you have any additional questions!

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