• Serge BERTAINA DUBOIS

  • 12 août 2022 13:15

  Hello,

  As you can see on the documentation page you specify, in the json, attachments is an array.
  Du can therefore specify several elements in this array:

  "attachments": [
  { "url": "https://example.zendesk.com/api/v2/attachments/1503194928902.json",
           "id":1503194928902,
           "file_name": "order_issue.png",
           "content_url": "https://example.zendesk.com/attachments/token/vp7DnuiSvehLZtK2yrPjqJ1l6/?name=order_issue.png",
           "content_type": "image/png"
  },
  { "url": "https://example.zendesk.com/api/v2/attachments/987984664654.json",
           "id":54687987987987,
           "file_name": "order_issue2.png",
           "content_url": "https://example.zendesk.com/attachments/token/dssqdqs65d4qd65f4/?name=order_issue2.png",
           "content_type": "image/png"
  }
       ]

  I admit not having had this need and therefore not tested, but I think it's a good way.

  Serge.

• Benessa Dumol

  • 16 août 2022 08:31

  Hi Serge BERTAINA DUBOIS,

  Actually, I am passing multiple files to Uploads API but I think since the Content-type is application/binary it only allows 1 file to be uploaded. Thus, it only generates 1 token that I can use when I create a new comment using the Tickets API.

  Do you have any idea or workaround on how can I attach more than 1 file to the new comment using the Uploads API?

  Appreciate your response.

  Thank you,
  Benessa

• Serge BERTAINA DUBOIS

  • 16 août 2022 09:00

  Hi Bennessa,

  However, I manage to do this.
  Below is a piece of my python code to upload multiple files in a single comment.

   

  You see that I first load an Array : 

  ...
      tab_token = []
      headers = {'Content-type': 'application/binary'}
      for cur_att in ATT_FILE:
          filename = os.path.basename(cur_att)
          while True:
              r_attach = requests.post(AuthConfig.get('zendesk','url') + '/api/v2/uploads.json?filename=' + filename, data=open(cur_att, 'rb'), headers=headers, auth=(AuthConfig.get('auth','user') , AuthConfig.get('auth','pass')))
          data_token = r_attach.json()
          cur_token = data_token['upload']['token']
          tab_token.append(cur_token)
  ...

  then that in my json ticket I specify my array in uploads.

  data_ticket = {
          'ticket': {
              'subject': SUJET,
              'comment': { 'html_body': COMMENTAIRE ,  'public' : false , 'uploads':  tab_token },
  ....

   

  In hope this will help you.

  Friendships,
  Serge.

• Benessa Dumol

  • 22 août 2022 03:19
  • Modifié

  Hi Serge BERTAINA DUBOIS,

  May I ask what is the correct data format that I need to pass on the data parameter to /api/v2/uploads.json to get the upload token?

  It seems that I am not passing the correct data on the /api/v2/uploads.json?filename=attachment.jpg API endpoint. Currently, I am passing the filename and when it was uploaded and attached to the ticket I am getting the error Error loading image when I tried opening the attached file.

  

  I also tried passing Binary and Base64 data but I am getting the error

  {
      "readyState": 4,
      "responseText": "{\"error\":\"AttachmentUnprocessable\",\"description\":\"Attachment file could not be processed.\"}",
      "status": 422,
      "statusText": "error"
  }

  Appreciate your response.

  Thank you,

• Benessa Dumol

  • 8 septembre 2022 06:38

  Hello Serge BERTAINA DUBOIS,

  Happy to inform you that I was able to make my code work.

  Thank you for your help.

  ~ Benessa

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