Upload Multiple Files (Uploads API) and Add as Attachment to Ticket Comment (Tickets API)
Avec réponse
Publication le 12 août 2022
Hello,
I am currently developing an app that has 2 fields, a file upload field that allows multiple files and a text area.
Here is the current status of the app:
- I was able to create a private comment using the value inputted on the text area
- I was able to get the token when I uploaded the files using the Upload API
The next goal is for all the files to be attached to the ticket. I am using this as my reference and on the examples, only 1 file is attached to the ticket comment.
Can someone confirm if it is possible to attach multiple files/images to 1 ticket comment? If yes, can someone point me in the right direction?
Thank you,
Benessa
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5 commentaire
Serge BERTAINA DUBOIS
Hello,
As you can see on the documentation page you specify, in the json, attachments is an array.
Du can therefore specify several elements in this array:
I admit not having had this need and therefore not tested, but I think it's a good way.
Serge.
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Serge BERTAINA DUBOIS
Hi Bennessa,
However, I manage to do this.
Below is a piece of my python code to upload multiple files in a single comment.
You see that I first load an Array :
then that in my json ticket I specify my array in uploads.
In hope this will help you.
Friendships,
Serge.
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Benessa Dumol
Hi Serge BERTAINA DUBOIS,
Actually, I am passing multiple files to Uploads API but I think since the Content-type is application/binary it only allows 1 file to be uploaded. Thus, it only generates 1 token that I can use when I create a new comment using the Tickets API.
Do you have any idea or workaround on how can I attach more than 1 file to the new comment using the Uploads API?
Appreciate your response.
Thank you,
Benessa
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Benessa Dumol
Hi Serge BERTAINA DUBOIS,
May I ask what is the correct data format that I need to pass on the data parameter to /api/v2/uploads.json to get the upload token?
It seems that I am not passing the correct data on the /api/v2/uploads.json?filename=attachment.jpg API endpoint. Currently, I am passing the filename and when it was uploaded and attached to the ticket I am getting the error Error loading image when I tried opening the attached file.
I also tried passing Binary and Base64 data but I am getting the error
Appreciate your response.
Thank you,
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Benessa Dumol
Hello Serge BERTAINA DUBOIS,
Happy to inform you that I was able to make my code work.
Thank you for your help.
~ Benessa
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