• Serge BERTAINA DUBOIS

  • 18 août 2022 06:56

  Hi peter,

  Look at this link, the url is well defined there:
  https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/#incremental-ticket-export-cursor-based

  Normally it's more like:
  /api/v2/incremental/tickets/cursor.json

  Friendships,
  Serge.

• Sebastiaan (Sparkly ⭐)

  • 18 août 2022 07:10

  Community Moderator

  Hey Pete,

  What are you trying to retrieve? Because there's no incremental export on requests, but there are a couple of incremental export on tickets:
  https://developer.zendesk.com/api-reference/ticketing/ticket-management/incremental_exports/#incremental-ticket-export-cursor-based

  But I guess you're trying to achieve something else.

• Peter Brown

  • 26 août 2022 02:18

  Hi Serge and Sebastiaan.

  Thank you very much for your quick responses. Apologies for not responding sooner but I have been side-tracked with other issues.

  I have been tasked with retrieving User, Request and Ticket data from Zendesk so we can report on customer engagement.

  I have the incremental Ticket export API working fine with the incremental export but I am having problems with the Users and Request API’s

  For Tickets, the documentation states "the API compares the start_time with the ticket's generated_timestamp" which is fine for Tickets but it is not available in the Users and Request responses.

  If there is no "generated_timestamp" then what do I use for time based incremental exports? The only dates in the response for Users and Request are “created_at” and “updated_at”.

  The API request for users is “/api/v2/incremental/users?start_time={start_time}”

  So what do I use for “{start_time}”?

  Many thanks for assistance

  Pete

Vous devez vous connecter pour laisser un commentaire.