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How to update a ticket on behalf of the requestor



Publication le 14 sept. 2023

Hi

 

I am using the below code. However, it is shown in my name (Asim), not in the one below email id (Akshata),

https://mydomain.zendesk.com/api/v2/tickets/751981.json

 

{
    "ticket": {
      "comment": {
        "body": "This is an updated comment5 for the ticket."
      },
      "requester": {
        "name": "akshata.sali@emeritus.com",
        "email": "akshata.sali@emeritus.com"
      }
    }
  }


0

2

2 commentaire

4453309851418 I tried as suggested by you below, however result is the same, it shows my user ID, it is also for updating a ticket, creation is working perfectly.

Screenshot of my request

 

Zendesk screenshot

Please help.

0


Hey 6102951489050,

In your shared example, you'd create a proactive ticket on behalf of the customer, sent by the authenticated user (you).

To submit the ticket on behalf of the User, you could either pass that User's id to the ticket object's submitter_id property using the Tickets API, or otherwise use the Requests API and pass their User id on the Request Header X-On-Behalf-Of. Example in curl:

-H "X-On-Behalf-Of: customer@example.com"

Developer Documentation > Making API requests on behalf of end users

API Reference > Ticketing > Tickets > Requesters and submitters

API Reference > Ticketing > Requests

1


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