Getting timeout error on using Time-based incremental exports

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Anandhakumar Gunasekaran

Publication le 12 avr. 2024

The time-based incremental exporting API was utilized by us to retrieve the ticket list. But while trying to retrieve records at a certain time, one of our customers is getting timeout errors. We have attempted to reduce the per_page count, but it doesn't help. Could you advise us on what to do in this situation?

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      Anandhakumar Gunasekaran

      Hi Greg Katechis, Yeah we do have app in marketplace(Workato). We can't share the code snippet as it's confidential. But here is the sample cURL request that you can refer. Also we are not using any proxy.

       

      curl --location 'https://*****.zendesk.com/api/v2/incremental/tickets.json?start_time=171115675' \
--header 'Accept: application/json' \
--header 'Authorization: Bearer *******' \
--header 'X-zendesk-marketplace-app-id: ****' \
--header 'X-zendesk-marketplace-name: *******' \
--header 'X-zendesk-marketplace-organization-id: ****'

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      Greg Katechis

      Hi Anandhakumar! In order to help here, I'll need more information about how your customers are using this functionality. Do you have an app in the marketplace? Can you share the code snippets where you are calling this API? Is this user using a proxy? Does this happen to this user on different networks?
       
      Any additional information that you can provide will be really helpful!

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