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Set Agent Availability automatically

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Luke Aleo

Publication le 28 juin 2024

Our agents regularly forget to mark themselves as Online. I've setup a collection of our agents and each day I run the collection to PUT their availabilty status to Online. I want to run a conditional statement that checks for the Agent_OOO field (from the Agent Out of Office App) being marked as True, and if TRUE then skip the request and the agent can remain Offline. Otherwise, mark the agent as Online. 

 

Any suggestions on this process would be helpful. 

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hey Luke,
     
    Can you let me know how the workflow looks currently? Are you running the PUT requests from within the context of a ZAF app or something different? 

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