Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).


Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

Publication le 04 déc. 2024 · Chaitali Pathak

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Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

Publication le 17 janv. 2025 · Shawna James

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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

Publication le 21 nov. 2023 · Mo Rizvi

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Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

Publication le 29 sept. 2023 · Shawna James

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Publication le 29 sept. 2023 · Shawna James

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Surely this needs adding?   We can filter on the status “Open”, “Pending” and "On hold" tickets.  Please add “New ticket...

Publication le 01 oct. 2024 · Gary Jackson

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For me I was switched to “Agent Home” today and I haven't tried it before.   My first immediate reaction is that the lis...

Publication le 12 févr. 2025 · Love

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Please, add number fields to chat. It doesn't make a lot of sense to only accept text for input from customers……We want ...

Publication le 13 févr. 2025 · Bruno Alcantara

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Hi,   We got a Zendesk system that have multiple Brans with different companies. One Company is using SSO and it require...

Publication le 13 févr. 2025 · Alvin Ronnie Caballero

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We often have issues that impact multiple users. It would be really helpful if we had a way to BCC all affected users so...

Publication le 17 févr. 2021 · Katie R.M.

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