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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Zendesk email Outlook functionality
      Avec réponse
      Dear Zendesk community, I've searched most of your articles, but unfortunately couldn't find 100% answer of what I'm loo...

      Publication le 20 janv. 2021 · SUNKKAA

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      Can't submit Tickets as pending when replying
      Avec réponse
      So we noticed that when we have a new or open ticket and we write a public reply to the user we can't save the ticket as...

      Publication le 21 janv. 2021 · Daniel Niemeier

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      Where to configure fields which are common to sub-domain ?
      Avec réponse
      We need to configure few custom fields for our ZAT app. And these fields are common across the sub-domain. Please guide ...

      Publication le 02 févr. 2021 · Sushant Patade

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      Tables in Tiket
      Terminé
      Hi, I sometimes copy and paste a table into a ticket, but then I don't like the look of it, so I try to delete the table...

      Publication le 03 févr. 2021 · Grant Mason SMC ZD

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      Importing data into Zendesk as ticket?
      Avec réponse
      Hi All, I have got a dataset (.CSV) and I need to import each line in the dataset as a ticket in Zendesk. Do anyone how ...

      Publication le 04 janv. 2021 · ezhil

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      Deleting signature from tickets with a particular tag
      Avec réponse
      Hi, we connected Zendesk with different marketplaces. Tickets submitted from there gain a proper tag like "amazon". Now ...

      Publication le 26 janv. 2021 · Jan Fendel

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      Can we make a private comment public?
      Avec réponse
      We need the ability to make a private comment public after review. Does Zendesk support that?

      Publication le 28 janv. 2021 · Aniqa Elahi

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      Single email for the group
      Avec réponse
      Good afternoon people! I need some help. I need to link an email box to a ticket group. For when the group creates the t...

      Publication le 21 janv. 2021 · Felipe (Tecna)

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      Support not cutting messages correctly
      Avec réponse
      Is there a way to make Zendesk cut messages properly if there's a discussion going between 2 non Zendesk persons and Zen...

      Publication le 18 janv. 2021 · Otto Lindqvist

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      Zendesk Support Forwarding unworked tickets
      Avec réponse
      I'm trying to create an automation that will automatically forward an idle ticket to a contractor. The problem is that I...

      Publication le 19 janv. 2021 · Jefferson Black

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