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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Add columns to Deleted and Suspended ticket views
      Avec réponse
      Hello, I woud like to add "Requester" column in the Suspended and Deleted ticket views. How to do it ? Thank you

      Publication le 05 août 2021 · Renaud Croix

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      Out of Office Notification
      Avec réponse
      Good afternoon, We're facing an issue that out of office notifications are not being received into Zendesk. The problem ...

      Publication le 09 août 2021 · Sunita Ramdien

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      Multiple ticket created when support adress in CC
      Avec réponse
      Hello, As it should be, when my suppport address is in CC of a mail, a ticket is created. But when an other person that ...

      Publication le 10 août 2021 · Renaud Croix

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      Manually assigned tickets do not get assigned
      Avec réponse
      Hi! Second day of Zendesk here. I have looked for answers but could not find anything similar. When I see a new ticket u...

      Publication le 06 août 2021 · Nico V

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      Removing Sub-Address from Email Replyto
      Avec réponse
      Customer's keep contacting us using the support email

      Publication le 06 août 2021 · Hayden Fithyan

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      How to setup Notification Emails based on Time of Day?
      Avec réponse

      We work 24/7 and each agent has a specific roster.

      Publication le 09 août 2021 · vaibhav

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      Do Zendesk tickets support all types of HTML?
      Avec réponse
      Hi Zendesk! We learned that Zendesk tickets support HTML. Do you know if it supports all HTML features, or only...

      Publication le 04 août 2021 · Jessica Su (Data)

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      Attaching files to tickets with user consent
      Avec réponse
      Hi Zendesk, Related to bug reporting, I would like to attach the user logs from our game to each ticket that is sent to ...

      Publication le 03 août 2021 · Nacho Cortés

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      Suspended tickets
      Avec réponse
      We are seeing a number of suspended tickets being generated. I tried to apply triggers and automation but they don't app...

      Publication le 27 juil. 2021 · Bill Spies

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      Cloning tickets prevented by attachments?
      Avec réponse
      We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I ...

      Publication le 21 juil. 2021 · Roger Whitacre

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