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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Email Set up
      Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...

      Publication le 28 nov. 2024 · Partha Iyengar

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      How do I prevent a public comment notification if an agent is replying to the thread from outside zendesk (Outlook/Gmail/etc)
      In our organization, sometimes the CC'ed users (mostlly our internal team members who are not on zendesk) try to create ...

      Publication le 13 nov. 2024 · karankuwarbidxb

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      How do you prevent agents from capturing public comments when the customer does not have an email address?
      Avec réponse
      In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...

      Publication le 28 oct. 2022 · Mike

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      Can I view the macros used in a ticket?
      Avec réponse
      Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, tha...

      Publication le 14 avr. 2021 · Francisco Manalo

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      ZenDesk App - An agent is talking to this customer
      Hi Guys, I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use?!...

      Publication le 07 nov. 2024 · Al

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      What is the maximum number of tickets that an End-User can submit per Hour?
      Hello, We are currently facing an issue where our client is passing us extra volume from another source, by sending indi...

      Publication le 16 sept. 2024 · Mauro P

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      Autocorrect suddenly no longer working in Admin Ticket Reply area?
      Suddenly, keyboard shortcuts / autocorrect aren't working in the Zendesk ticket reply area in the admin in Safari. Is th...

      Publication le 10 févr. 2023 · mws

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      Changing Ticket Schedules Automatically
      We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule. I'm trying to figure out h...

      Publication le 06 nov. 2024 · Zach Ihle

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      Remove numbers next to Shared and Personal
      Avec réponse
      How can we remove the numbers next to the views Shared and Personal?

      Publication le 15 oct. 2024 · Michiel De Pauw

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      Dissuade users from sending in multiple tickets
      Avec réponse
      We're currently trying to decrease our one-touch ticket rate and a large number of our tickets are merging duplicate tic...

      Publication le 13 mai 2022 · Wattpad Help

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