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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      @mention email notifications
      Avec réponse
      Have had some issues with Triggers notifying Agents when CC'd on a ticket but not when @mentioned in a private note. I'm...

      Publication le 15 avr. 2021 · Melvin Pearson

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      Ticket Field Assignee
      Avec réponse
      Hello, Just wondering if there are any workarounds regarding the Assignee field. Here's what I mean. Currently, we run o...

      Publication le 22 avr. 2021 · Léo Branch

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      Change Alias and need to set up Bounce back email to the requester
      Avec réponse
      Hello Everybody, Currently we're using Alias A (ab...

      Publication le 28 mai 2021 · Kuldeep Patidar

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      How to create a ticket with a web form using customer email and name?
      Avec réponse
      Hello, I have an instance that I am trying to set up so that it can receive tickets via a web form on a website. The web...

      Publication le 20 mai 2021 · Justin Francisco - UpWork

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      Ticket being placed in the wrong queue
      Avec réponse
      I'm curious what options I have for the following issue: We have a user that is emailing into our system using two email...

      Publication le 21 mai 2021 · Corey Wahler

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      Autofill requestor name
      Avec réponse
      Hi, The business asks us to have the requestor name auto-filled i the form with the logged user name . Does someone has ...

      Publication le 18 mai 2021 · Olivier BRUYLANDT

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      How to change support and info email addresses from OURCOMPANY.zendesk.com to OURCOMPANY.org?
      Avec réponse
      How do we change the default incoming email domain from OURCOMPANY.zendesk.com to OURCOMPANY.org?

      Publication le 12 mai 2021 · Miles

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      Conditional fields, dropdowns, and multiple choice typeform questions to ticket
      Avec réponse
      Hi! One of my brands is using a website hosted typeform (TF) to gather customer info and some statistics. The TF uses a ...

      Publication le 27 avr. 2021 · Patrick Crane

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      How do end-users read the public reply
      Avec réponse
      How do end-users read the public reply? I mean trough which channel are they notified，assuming the end-users origninally...

      Publication le 26 avr. 2021 · Chin Lancelot

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      Tickets default the tags from an organization's tags
      Avec réponse
      Hey, I've searched the help guides and I can't see a way to disable organization tags automatically adding to a tickets ...

      Publication le 14 mai 2021 · Cameron Priem

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