Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Comment mettre en place un blocage/avertissement lors de la mise en attente d'un ticket selon certaines conditions ?
      Bonjour, Dans mon formulaire j'ai un champ de type liste déroulante avec plusieurs choix et je voudrais qu'un avertissem...

      Publication le 19 févr. 2025 · Catherine CHAPLAIN

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      Bug?: Fields are not required for agents when submitting the ticket as an end user
      As an admin, I would like to require fields when agents are submitting tickets that match when an end user submits the s...

      Publication le 25 févr. 2025 · mfg

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      Organization fields in each ticket
      Avec réponse
      Hi, I am trying to solve an issue and I am not sure where to start. We sometimes have organizations that require special...

      Publication le 16 févr. 2022 · Claus Meisel

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      How to detect multiple contacts from customers
      Does anyone have an interesting way to detect multiple tickets from a customer in Triggers? I am looking to satisfy a re...

      Publication le 19 févr. 2025 · Michael

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      Extract an 8-digit number from the ticket subject line and paste it in a custom ticket field with a webhook.
      Hi there, I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a webh...

      Publication le 12 févr. 2025 · Rich Herbert

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      COPY BILL
      I am not able to copy a bill from prior month to current month, make changes and save the changes

      Publication le 05 févr. 2025 · joyce baxley

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      Best way to note multiple products in a form
      Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support. In some case...

      Publication le 06 févr. 2025 · Zach Gilbert

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      Zendesk vs Outlook Reactions
      Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't fi...

      Publication le 06 mars 2024 · Daniel Silva

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      White, hidden text string at the end of public reply to new ticket
      Avec réponse
      Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with a...

      Publication le 23 mars 2023 · Kevin Zhou

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      Customize Dashboard in Home section in Support
      Dear Zendesk Product Team, We would like to share our suggestions for enhancing the customizable Dashboard for Agents. N...

      Publication le 17 oct. 2024 · Zhansaya Adyrbek

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