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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Edit "Your request was successfully submitted" confirmation
      Avec réponse
      After a customer submits a request you see a "Your request was successfully submitted" confirmation along the top of the...

      Publication le 30 avr. 2018 · Darren Taylor

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      Verifying with Google Search Console
      Avec réponse
      Hi, How can I verify my knowledgebase site with Google Search Console (formally Webmaster Tools)?

      Publication le 25 juil. 2018 · David A.

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      Add ability to insert Help Center article content into ticket comments
      Avec réponse
      I like that we can insert links to our Help Center articles using the "Answer Suggestion" module. As an extension of tha...

      Publication le 09 juil. 2018 · Annie Tessar

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      Including article title in a URL parameter
      Avec réponse
      I'm trying to add to our Guide templates a link element that would use the article title included as a URL parameter. I'...

      Publication le 18 mai 2018 · Ggoodman

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      Adding text to header in Help Center
      Avec réponse
      I need to add our phone number to the header to the right of "Submit a Request", but I do not know how to customize our ...

      Publication le 17 mai 2018 · Desiree Gregory

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      Change the Search bar position and add the social media links to the footer
      Avec réponse
      Hello, I'm trying to : 1. Move the search bar from the middle position to the upper left corner

      Publication le 17 mai 2018 · Karkka (Toby CS)

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      Adding a slideshow to Guide articles
      Avec réponse
      Is there any way to create a slideshow in Guide articles? We have some content that requires alot of photos, but it woul...

      Publication le 04 mai 2018 · Christen Bejar

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      Sticky header menu
      Avec réponse
      Hi there, We are relatively new to Zendesk and don't know all its functionality. We'd like to make the header menu stick...

      Publication le 05 avr. 2018 · Lucas

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      Copenhagen Theme, fill category with Image.
      Avec réponse
      Hi there All. I've been trying ti fill my Copenhagen theme, category with an image. I've followed this link

      Publication le 26 févr. 2018 · Jeffrey

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      Customize Heading Text
      Avec réponse
      I have three headings in our Help Center that I would like to change. Two of them are on the article pages: Related arti...

      Publication le 23 févr. 2018 · Sherri Anderson

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