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Q&A - Help center and community

Ask your questions, engage in discussion, and find solutions related to knowledge management, customer portal, search, and theme customization.

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      Is there a way to customize image that appears when a Guide ink is shared to social media?
      Avec réponse
      Hi, we are trying to personalize the image that pops-up when sharing a guide link, but we havnt been able to do so. We h...

      Publication le 05 févr. 2018 · Ana Bautista

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      Promoted Articles - Changing the Order
      Avec réponse
      Does anyone know of a way (possibly thru custom coding) to change the order in which the promoted articles appea...

      Publication le 22 févr. 2018 · David Verhoff

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      [GUIDE] Remove categories
      Avec réponse
      I'm running in circles for hours now with this Guide problem. I simply cannot remove a category from my Help Center.

      Publication le 10 janv. 2018 · Felipe Azevedo

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      Customizing My Activities
      Avec réponse
      We are about to roll out Zendesk for our company, and we would like to replace 'requests' with 'tickets' on the 'My acti...

      Publication le 04 déc. 2017 · Josh Stewart

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      Source code for formatted list in Help Center
      Avec réponse
      How do I create a formatted list like the following? Please provide the source code.

      Publication le 02 déc. 2017 · Ntan

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      How to change which photos pop up when sharing help center on Facebook?
      Avec réponse
      Hi, When sharing our help center on facebook, the images available to attach to the link is only our logo, despite us ha...

      Publication le 27 nov. 2017 · Jørund Thomassen Gjesvik

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      Show different text and use different link according to the guide language
      Avec réponse
      Hello, I have the following code in the homepage of my sandbox. 
      <!--Custom Cards--> <li class="blocks-item...

      Publication le 20 nov. 2017 · Vassilios Lourdas

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      Guide reformats HTML code
      Avec réponse
      We have created some nicely formated and very basic HTML pages that we want to incorporate as part of our customer FAQ. ...

      Publication le 25 oct. 2017 · Juan Eusse

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      Linking to webpage from help center
      Avec réponse
      I have set up our help center in the copenhagen theme, and I was wondering how I can add a link either to our company lo...

      Publication le 16 oct. 2017 · Jørund Thomassen Gjesvik

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      Display section names on article page
      Avec réponse
      I'm using the Copenhagen theme and love the "Articles in this Section" list that appears on the left sidebar. I'd like t...

      Publication le 04 oct. 2017 · Meghan Mahar

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